Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Responsible to ensure that the delivery of the service or technical solution meets contractual specifications. Shapes and drives strategies to ensure that company's delivery model remains a competitive differentiator through expert talent, service delivery innovation and unparalleled quality. Leads the company's global service operations through our global delivery networks and service executives with a focus on ensuring quality and consistency of delivery to our clients. Develops and maintains a strategy for use of leveraged service centers.
Your role in our mission
- Serves as a key contributor to shaping the company's vision and direction for a global delivery model. Responsible for an operational model that delivers exceptional client service with minimal complexity.
- Evaluates effectiveness of company performance in relation to contracts, delivery and effectiveness. Recommends methods to increase performance and delivery standards.
- Provides an independent voice and advice on review of proposals, on-going projects, and accounts to ensure compliance and consistency in the delivery of offerings. Oversees delivery assurance reporting.
- Partners with legal and financial teams to assess compliance with legal and financial standards and best practices. Ensures delivery model adheres to standards, policies and best practices across the enterprise.
- Directs, manages, develops and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations. Balances cost saving measures with needs of department.
- Works with Portfolio Management, Marketing/Sales, and Client Relationship Management executives to ensure alignment of processes and technology with company and customer needs.
- Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy and portfolio of client commitments.
- Ensures that delivery costs are within or better than the delivery costs contracted in the service delivery agreement. Develops a strategy for use of leveraged service centers to enhance cost effective service deliver.
What we're looking for
- Master's degree or equivalent combination of education and experience
- Master's degree in related field preferred
- Twenty or more years of related experience
- Fifteen or more years in a supervisory or management capacity included
- Experience working with a product and services delivery in a global environment
- Experience working in a global organization of size, scope and complexity
- Experience working with management implications of various forms of financial data and contracts/service agreements
What you should expect in this role
- This position is 100% remote with up to 25% travel annually.
The deadline to submit applications for this posting is April 10, 2025.
The pay range for this position is $160,000.00 - $228,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
