Associate Account Manager, Non-Acute

POSITION SUMMARY:  

The Associate Account Manager, Non-Acute will be responsible for successfully positioning and selling HealthStream product bundles to existing accounts within Non-Acute markets, with a focus on Skilled Nursing, Behavioral Health, Ambulatory, Physician Offices, and FQHC’s.  The Associate Account Manager has primary responsibility for the successful retention of ARR in existing account accounts, expanding ARR through upselling and cross-selling, and relationship expansion/management. In this role, the Associate Account Manager seeks to align Non-Acute solution offerings with customer business objectives to increase HealthStream annual recurring revenue within their assigned accounts. The Associate Account Manager achieves these goals by executing on strategic territory plans with defined, measurable outcomes. 

ESSENTIAL DUTIES OR RESPONSIBILITIES:  

• Attain New Order Value (NOV) targets 

• Attain annual revenue targets (ARR) as set by the sales organization 

• Execute on the retention and growth of assigned existing accounts 

• Create and execute on a territory sales plan to close expansion opportunities 

• Prospecting to generate new opportunities within assigned accounts 

• Develop, maintain, and expand executive-level relationships 

• Maintain a pipeline of qualified, active opportunities and manage them to closure 

• Orchestrate internal and external resources throughout the customer lifecycle 

• Position HealthStream Non-Acute solutions through strategic value-based selling, business case definition, and ROI analysis  

• Provide accurate monthly and quarterly forecasting  

• Maintain a deep understanding of the defined Non-Acute market trends and the competitive landscape to effectively position HealthStream and its offerings 

• Establish a professional brand internally and externally by demonstrating with proficiency, all sales team competency statements