Operations Consultant (MServ)

Founded in 1989, Management Controls is a United States-based company that transforms the working relationship between owners and contractors (in industries relying on contractors for operations, routine maintenance, turnarounds and capital projects) by providing full visibility and cost controls. 

Management Controls is an exciting and rapidly growing organization dedicated to staffing its Professional Services Team with seasoned, motivated, and effective team members. The Consultants within this team work to develop a comprehensive understanding of the software implementation lifecycle, manage the day-to-day administration of the Track platform, and provide value-added Consulting services while implementing MCI’s contractor workforce management tools, following well-documented standard guidelines. 

All training for this role is provided on the job, in person, on Teams, and via MCi’s training platform Track University, where the successful applicant will attain Track User Certification. This formal training is complemented by ongoing development designed to expand experience both technically and practically. We value the whole person, the life experience, and the personality they bring to the role. 

Duties and Responsibilities 

Operations 

• Facilitate and ensure compliance of Track daily settlement process via computer-based software 
• Utilize Track reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections. 
• Assign schedules and pay formulas within Track for proper calculations of net billable hours. 
• Manage daily business process within Track to confirm settlement of charges within client’s ERP. 
• Provide training to Supervisors and Vendors during onboarding and general maintenance. 
• Manage user accounts/profiles and report filters, and other ad hoc administrative requests. 
• Manage labor, equipment, and material rates to guarantee up-to-date contractual compliance. 
• Provide support for all Track Platform issues that hinder operation of daily settlement process. 

Implementation 

• Execute Track Platform implementation project plans, ensuring that implementations follow MCi’s standards and are delivered consistently. 
• Facilitate completion of standardization elements, integration and user acceptance testing, and other project deliverables in adherence to the project schedule.  
• Assist clients with identification and organization of Master Data as required. 
• Collaborate with clients to expand their contractor management strategy and business processes based on industry best practices.  
• Liaise with internal teams and external stakeholders to optimize contractor work processes and use of Track. 
• Provide instructor-led training in group and one-on-one settings and provide end-user support during and after the implementation process.  
• Become Track subject matter expert and advocate, driving knowledge and understanding of systems and processes both internally and externally. 

• Degree level qualification (business or technical preferred) or 2-4 years of professional experience 
• Experience in finance, procurement, contractor management, IT or heavy industry 
• Ability to travel up to 50% and occasionally for extended periods of time 
• Proficiency in Microsoft Office Suite (i.e. Outlook, Teams, Excel, Word, etc.) 

Preferred Qualifications 

• Previous experience using Track software 
• 3 or more years of experience in software consulting or supporting business applications 
• 3 or more years of experience in payroll, timekeeping, procurement, or contractor management