Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Data Warehouse Architectures Customer Data Management Customer Engagement Strategy Marketing Customer Information Systems Account Management Scope Management Stakeholder Communications Data Management Financial Accounting Technical Delivery Management Data Governance Client Services Internal Communications Stakeholder Communications

Other Skills

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Microsoft Office
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Client Confidentiality
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Team Leadership
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Analytical Skills
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Critical Thinking
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Detail Oriented
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

5+ years of experience in client delivery (technology services preferred)
2+ years in a client-facing role with demonstrated relationship ownership
Experience leading technology delivery teams including Business Consultants, Developers, and/or Quality Assurance (QA)
Experience with Customer Data Services adjacent technologies (data platforms, CDP, identity resolution, or similar)

Requirements:

Manage the scope of services for assigned accounts, ensuring contractual commitments are understood and met
Actively engage with clients to understand business objectives, pair problems with solutions, and demonstrate the value of Merkle's Customer Data Service engagement
Own the client engagement for Customer Data Service across the account, maintain clear meeting agendas, document actions, and collaborate across teams to drive integrated value
Support financial tracking and reporting for Customer Data Service revenue, drive efficiency, and identify expansion opportunities with account leadership

iProspect

Madtech: Marketing + Advertising + Technology

About iProspect

iProspect, a dentsu company, is a global digital-first end to end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world’s most iconic brands including Sonos, Cox, LG, Hilton, Levi’s, Budweiser, Microsoft, and Procter & Gamble. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

Company type: Large

Industry: Madtech: Marketing + Advertising + Technology

Founded: 2018

Company size: 5001 - 10000

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Job description

Job Description:

The Engagement Lead is a key client-facing role responsible for supporting the delivery of technology services across an assigned account(s). Working within existing client team structures, this role ensures day-to-day execution meets the highest standards of quality while developing a deep understanding of client business goals and how Merkle's Customer Data Service engagement drives measurable value. The Engagement Lead is a trusted partner to both the client and internal teams — owning accountability for their engagements and actively contributing to the growth and health of those relationships.

Here's the day to day:

Support management of scope of services for assigned account(s), ensuring contractual commitments are understood and met
Actively engage with clients to understand business objectives and challenges, pairing problems with solutions
Develop and maintain a thorough understanding of the full Customer Data Service engagement — including client ecosystem, Merkle database, Customer Data Platform (CDP), identity, and data services — across assigned account(s)
Demonstrate and communicate the value of Merkle's engagement to client stakeholders on a regular basis
Maintain clear, documented meeting agendas, speaking ownership, and follow-through on action items
Partner with account leadership and other practice areas across Merkle to drive integrated client value and identify expansion opportunities
Build and nurture relationships with client stakeholders who own or influence the engagement
Proactively seek efficiencies in the delivery of existing engagements and drive adherence to standard ways of working
Support financial tracking and accuracy of reporting for Customer Data Service revenue across assigned engagement(s)
Engage SMEs where needed while maintaining ownership of the client engagement for Customer Data Service
Empower other roles on the team to engage with the client appropriately
Participate actively in account-level planning and business review discussions (internal and external)
Stay current on industry trends, data platform competitive landscape, and relevant privacy and compliance topics

Skills you will have:

Excellent internal and external communication skills
Excellent critical thinking, analytical, and problem-solving capabilities
Solid scope management skills with attention to contractual detail
Knowledge of technology delivery methodologies
Familiarity with modern data warehousing, identity resolution and marketing campaign execution concepts
Familiarity with customer experience technology stack
Ability to leverage AI-powered tools to improve productivity, accelerate problem-solving, and enhance the quality of client deliverables
Familiarity with AI and machine learning concepts as they apply to data platforms, customer experience, and marketing technology — with a curiosity to explore how emerging AI capabilities can drive client value
Curiosity about clients' businesses and how technology engagement moves them forward
Ability to drive efficiency through people, process, and technology
Proficiency in Microsoft tools (Word, Excel, PowerPoint, Project)
Ability to understand and clearly articulate client goals, priorities, and requirements
Foundational financial management skills (tracking, reporting, revenue accountability)
General knowledge of broad marketing agency services
Knowledge of the financial services industry including experience working with credit bureau partners and understanding industry privacy and compliance as related to data management and enabling customer experience use cases

Qualifications we are looking for:

5+ years of experience in client delivery (technology services preferred)
2+ years of experience in a client-facing role with demonstrated relationship ownership
Experience supporting or leading technology delivery teams including Business Consultants, Developers, and/or Quality Assurance
Experience working with or knowledge of Customer Data Services adjacent technologies (data platforms, Customer Data Platform (CDP), identity resolution, or similar)
Experience in financial services or with regulated data environments is a plus

The annual salary range for this position is $94,000-$125,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

Location:

USA - Remote - Maryland

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you. 