Key Facts

Remote From:

Freelance

Expert & Leadership (>10 years)

English

Hard Skills

Business Expansion Network Administration Customer Relationship Management Go-to-Market Strategy Cross-Selling Competitive Analysis Strategic Decision Making Product Renewals Project Management Compliance Management Customer Engagement Strategy Upselling Stakeholder Communications Service Management Cross-Functional Collaboration Product Benchmarking Process Improvement Customer Centricity

Other Skills

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Consulting
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Strategic Planning
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Decision Making
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Success Driven
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Adaptability
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Communication
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Teamwork
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Proactivity
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Strategic Thinking
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Innovation
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Problem Solving

Roles & Responsibilities

Proactive and strategic Client Solutions professional with experience in end-to-end expert engagement delivery.
Strong consulting skills including competitive analysis, industry benchmarking, and go-to-market strategy development for Japan/Korea markets.
Proven ability to drive client retention and revenue expansion through renewal discussions and upsell/cross-sell opportunities.
Experience working with cross-regional teams to deliver globally integrated services and build relationships with local and global clients.

Requirements:

Manage end-to-end expert engagement, matching clients with top-tier industry experts across Asia-Pacific, Europe, and Americas, ensuring timely, compliant delivery of insights.
Provide direct consulting support to global corporate clients, translating objectives into actionable research and advisory solutions.
Lead renewal discussions and proactively engage dormant accounts to maximize activation, retention, and revenue growth; identify upsell opportunities.
Collaborate with cross-regional Strategic Client Solutions teams to develop new Japan/Korea client relationships and deliver seamless, globally integrated service.

Job description

Role Overview

We are seeking a proactive and strategic Client Solutions professional to drive growth and deepen client relationships across the Japan and Korea market. In this role, you will be responsible for managing end-to-end expert engagement delivery, providing high-value consulting insights, and expanding our footprint with both local and global clients. You will collaborate closely with cross-regional teams to ensure exceptional service and contribute directly to revenue growth and client retention. This position is ideal for someone who thrives in a dynamic, international environment and is passionate about delivering tangible business impact.

Key Responsibilities

1. Expert Network & Client Engagement Management

Manage the end-to-end process of matching clients with top-tier industry experts across China, SEA, Japan, Korea, India,EMEA and Americas.
Exercise informed judgment to grow key client accounts through strategic expert recommendations and consultation support.
Ensure high-quality, timely, and compliant delivery of expert insights to meet client research and strategic needs.

2. Consulting Service Delivery

Provide direct consulting support to global corporate clients, including competitive analysis, industry benchmarking, Japan /Korea go-to-market strategy, and other strategic projects.
Translate client objectives into clear research and advisory solutions, delivering actionable insights.

3. Client Retention & Revenue Expansion

Lead renewal discussions and proactively engage dormant accounts to maximize client activation and retention.
Identify upsell and cross-sell opportunities within existing accounts to deepen partnerships and drive revenue growth.

4. Business Development & Cross-Regional Collaboration

Develop new client relationships within Japan/Korea seeking international expert insights.
Collaborate with Strategic Client Solutions teams across regions to deliver seamless, globally integrated service.
Enhance client stickiness through exceptional service and tailored engagement strategies.

5. Strategic Initiatives & Adaptability

Contribute to innovative projects and process improvements in line with company transformation goals.
Maintain a client-centric, results-driven approach while adapting swiftly to evolving business needs and market dynamics.