Hotel Onboarding + Support Agent

Description

HyperGuest is looking for a Hotel onboarding Agent to join our team in India!

As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system

We are looking for someone who is Self starter and looking to make a major impact in a fast growing company

Responsibilities

• Set up hotel's profile based on Department's guidelines
• Serve as a primary contact for customers during the Onboarding process
• Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Implement customer support software tools
• Promote a "customer first" environment at all times
• Communicate with customers worldwide through video calls, online chat, and emails
• Understand customer outcomes and analyze customer needs
• Achieve high Customer Satisfaction and retention

Requirements

• 3+ years customer success experience
• Experience in implementation of customer support software tools – A must
• Experience is solving technical troubleshooting
• Proven track record of working in a customer-facing role
• Excellent English both spoken and written – A must
• Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
• Knowledge and experience with hotels reservation and Channel Manager systems – A plus
• Strong analytical skills, with the ability to translate data into insights
• Passionate to provide great service to customers worldwide
• Availability to work in shifts including occasional weekends.