Abuse Mitigation & Compliance Associate

Who We Are

At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next.

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.

The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.

What you’ll do & how you’ll make your mark.

• Assisting Registrant’s in managing their domain names.

• Resolve Domain name ownership disputes.

• Review and verify accounts flagged due to OFAC and SDN sanctions.

• Handling Reseller queries related to company, profile and username change requests.

• Manage domain arbitration cases filed via UDRP/INDRP.

• Perform day to day operations involving daily tasks.

• Ensure Resellers are in compliance with the ICANN guidelines.

• Handle ICANN accreditation for new Registrars.

• Registrar liaison and handling operational tasks.

• Set up and manage Registrar Escrow Deposits.

Who you are & what you’ll need to succeed.

• Experience: 02 years in Customer Service, Tech support or similar capacity, preferably on an IT platorm.

• Educational Qualifications: Graduate from any stream. Preferably Commerce, Engineering, or BSC (IT orComputers).

• Impeccable communication skills.

• Good working knowledge of computers and the Internet; strong ability to develop new skills.

• Proficient in Ms.Excel and Ms.Word.

• Logical and analytical thought process.

• Avid internet user.

• Good investigative skills and strong attention to detail.

• Highly motivated and energetic team player, with excellent interpersonal skills.Must be willing to work in shifts.

Why you’ll love us.
We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.