Key Facts

Remote From:

Full time

English

Hard Skills

Online Communication Electronic Medical Record Care Coordination Medflow EMR Data Entry Registration KPI Management Medical Billing Medical Abbreviations

Other Skills

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Non-Verbal Communication
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Customer Service
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Analytical Skills
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Computer Literacy
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Problem Solving
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Scheduling
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Finger Dexterity
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Professionalism
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Active Listening
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Teamwork
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Detail Oriented
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Social Skills
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Self-Motivation

Mount Saint Vincent

About Mount Saint Vincent

Mount Saint Vincent’s mission is as relevant today as it was 141 years ago—to partner with children and families to heal beyond trauma into a healthy and hopeful future. We support children and families with pediatric services across this continuum of care:Pediatric Behavioral Health TherapiesOur therapists are trained in evidenced-based modalities including, but not limited to play therapy, trauma therapy, cognitive behavioral therapy, Parent-Child Interaction Therapy, dialectical behavior therapy, family systems, eye movement desensitization and reprocessing, and the Neurosequential Model of Therapeutics. Below are summaries of our core therapies utilizing these modalities:• Outpatient Therapy (ages 2-18 years) - Individual, family and group therapies—in office or through telehealth—to accommodate behavioral and mental concerns beyond those caused by trauma, abuse and neglect.• In-Home Therapy (ages 2-12 years) - Intensive trauma-informed therapies to support families with children living in their homes experiencing behavioral, emotional and mental health concerns.• Day Treatment and Education (ages 5-13 years) - Enrolling students struggling in traditional school settings, this program features a therapeutic milieu to successfully reintegrate them to their schools of origin.Foster Care Program (ages newborn to 18 years)To help navigate the process of becoming a foster parent, our program offers traditional and therapeutic training, certification and individualized support. Foster parents provide temporary 24-hour care to children who cannot remain in their homes of origin due to abuse, neglect or other safety concerns. Preschool (ages 3-5 years)Earning five out of five stars from Colorado Shines, the high-quality rating program for preschools, our early learning center encourages exploration, creativity and growth in all aspects of child development. Our program offers full, half and extended-day options.

Founded: 2018

Company size: 51 - 200

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Job description

Job Description:

The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

Essential Functions

Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
Uses analytical skills and technical resources to anticipate and resolve patient requests.
Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.

Skills

Computer Literacy
Customer Service
Collaboration
Electronic Medical Records (EMR)
Data Entry
Problem Solving
Communication (Written/Oral)
Detail Oriented

Required Qualifications

One year of customer service experience
Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.

Preferred Qualifications

One year of customer service experience in a hospital or medical office
Medical terminology helpful
Experience working with Electronic Medical Records (EMRs)

Physical Requirements

Ongoing need for caregiver to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Foothills Medical Office Bldg

Work City:

Wheat Ridge

Work State:

Colorado

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 - $24.99

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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