CCC-Leader-Cons II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Direct Sales Consultant position supports various functions of Direct Phone Sales for Allstate and National General. This can include providing guidance on sales processes, interpreting RMPs, and providing coaching. Sales Consultants may also support various projects dealing with customer experience, new hire support, agency escalations, policy survival, and additional projects as assigned. This position will live into Our Shared Purpose and be responsible for achieving multiple goals, objectives, and initiatives in Direct Phone Sales business area through individual and group interactions.

Sales Consultants will wear many hats to fill a few roles throughout their day that all require a level of experience.

· The Effective Communicator – you will primarily use chat to support agents with their questions in the quoting and binding process. You may also communicate via phone, email, and occasionally video calls. You will be responsible for providing clear direction and guidance to aid in resolving complex questions and issues including interpretation of Right Answers or underwriting guidelines.

· The Problem Solver – you will confidently and independently find solutions and answers beyond the area of specialty. You will utilize multiple tools to get the job done in a fast-paced environment, using your critical thinking skills. You will also recommend solutions and collaborate with stakeholders.

· The Analyst – you will analyze processes for efficiency and anticipate potential roadblocks. You will also make recommendations to enhance effectiveness and optimization of operations.

· The Customer Service Expert – you will support agents by addressing customer/prospect escalations and concerns which may include verbal and written contact with customers.

· The Recorder – you will monitor and track contacts to identify emerging trends in contact types, report and present findings to leadership in a timely fashion. You will also provide timely updates of your accomplishments and work in any assigned projects to leadership.

· The Leader – you will influence, educate, give technical instruction and act in a leadership capacity. You will also demonstrate a comprehensive understanding of company products and Direct Phone Sales processes to provide expertise.

· The Team Player – you will be an active contributor in any capacity necessary. Sales Consultants are actively involved throughout Direct Sales, anything from chat support, to stepping in for Market Leaders, to coaching New Hires, communicating with Exclusive Agents, and more!

Current Hours of Operation:

Sunday through Saturday 8:00 am – 11:00 pm CST

Individuals may be required to work any shift offered by Direct Phone Sales. Schedules will be within the hours of operation based on business need and may include weekends.

Preferred Qualifications:

Education and Experience

· Bachelor’s Degree or equivalent experience

· 2 or more years of related experience

Certificates, Licenses, Registrations

· Property and Casualty license for resident state

Professional Skills

· Independent & Team Contributor: Capable of working independently and collaboratively within a team, utilizing critical thinking, problem-solving and decision-making skills. Confident with giving and receiving feedback.

· Adaptability: Able to perform well under deadlines in a dynamic environment, demonstrating change agility and flexibility.

· Positive Attitude: Maintains a positive attitude in the workplace.

· Customer Focused: Exhibits excellent customer support skills.

· Coaching Ability: Comfortable coaching, teaching, and inspiring accountability in others.

· Confidentiality: Maintains a high level of confidentiality.

· Organizational Management: Excellent organizational and time management skills.

Functional Skills

· Effective Communication: Proficient in both oral and written communication.

· Attention to Detail: Detail-oriented with robust organizational abilities.

· Technical Proficiency: Proficient with Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, and Dynamics). Knowledge of Verint, Avaya, 1View, ASC, Mural is also a plus.

· Product Knowledge: Must be able to quote all supported product lines and identify system deviations.

· Typing Skills: Proficient typing skills (40 wpm is the recommended minimum) as you may handle multiple chats simultaneously. Efficiency is key to agent and customer experience.

Skills

Compensation

Compensation offered for this role is 52,800.00 - 80,475.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.