Key Facts

Remote From:

Full time

English

Hard Skills

Medical Billing Patient Education And Counseling Accounts Receivable Cash Register Windows Software Payment Plan Agreements Account Management Billing Medical Coding Telephony Patient Registration Mail Processing Office Equipment Account Analysis Call Center Experience Online Communication Telephony Medical Science

Other Skills

•
Collections
•
Customer Service

Roles & Responsibilities

Experience with handling cash payments, self-pay collections and exceptional customer service skills.
Knowledge of utilizing office equipment such as computers, software applications, printer, fax, copier and billing programs.
Experience in customer service, call center and/or collections.
Ability to provide financial assistance via face-to-face communication and over the telephone using automated phone technology.

Requirements:

Manage and resolve high volumes of patient accounts and serve as the primary contact for patients to discuss outstanding statements and resolve inquiries in a timely manner.
Provide efficient and accurate support for insurance, coding, registration, financial assistance, and other billing-related issues to resolve outstanding patient accounts.
Perform routine account analysis to evaluate and develop action plans with patients to resolve financial responsibilities; follow up on delinquent accounts and payment plans.
May handle incoming patient mail and respond to inquiries via written communication; provide financial assistance via face-to-face communication and over the telephone using automated phone technology.

Job description

Building Location:

Business Service Center

Department:

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description:

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication.

Education Qualifications:

Required Qualifications:

Experience with handling cash payments, self-pay collections and exceptional customer service skills.
Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs

Preferred Qualifications:

Experience in customer service, call center and/or collections

Licensure/Certification Qualifications:

FTE:

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Days

Shift End Time:

Days

Weekends:

Holidays:

Call Obligation:

Yes

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

04/1/2026

Compensation Range:

Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

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