Job Overview & Responsibilities:
The Director, Patient Access Coordination, will be charged with leading our in-clinic Patient Access Coordinators across an entire division. This team ensures that every patient has what they need to begin and continue therapy, schedules follow-up care, and coordinates referrals — truly serving as the “quarterback of the referral.” This leader will oversee regional, district, and clinic-level patient access efforts, driving a consistent, patient-centered experience and seamless care coordination.
Essential Functions
- Leadership & Team Management:
- Lead, develop, and mentor a large, geographically dispersed team of Patient Access Coordinators.
- Establish clear goals, performance metrics, and accountability at the division, region, district, and clinic level.
- Build a culture of patient-first service, collaboration, and continuous improvement.
- Operational Oversight:
- Oversee daily patient access coordination across all assigned clinics.
- Partner with regionalized access team to ensure patients have completed all prerequisites to start or continue therapy (benefit verification, documentation, scheduling, authorizations).
- Implement standardized processes and training for Patient Access Coordinators across the assigned clinics.
- Partner with peers to ensure consistency across all clinics within the practice.
- Patient Experience & Satisfaction:
- Drive an exceptional patient experience by ensuring smooth care transitions, timely scheduling, and clear communication.
- Monitor patient feedback and satisfaction metrics to guide improvements.
- Serve as a patient advocate by identifying and removing access barriers.
- Process Improvement & Compliance:
- Use data and analytics to identify workflow gaps and reduce delays in therapy initiation or continuation.
- Ensure all coordination activities meet payer, regulatory, and organizational requirements.
- Develop best practices and policies to improve patient throughput and referral management.
- Collaboration & Reporting:
- Partner closely with clinical operations leadership and regional access operations teams to ensure coordinated patient care.
- Act as the key liaison between division clinical operations and enterprise patient access leadership.
- Provide executive-level reporting on referral volumes, conversion rates, scheduling completion, and patient access KPIs.
- Strategic Planning & Development:
- Design and execute long-term strategies for division-wide patient access coordination.
- Anticipate future needs for staffing, technology, and training to support growth.
- Lead change management initiatives to scale best practices across the division.
- Other duties and special projects as assigned
- Travel Requirement: Up to 25% travel may be required, as needed.
Qualifications & Pay Range:
Required Skills & Abilities
- Proven success managing large, decentralized teams and implementing standardized workflows.
- Strong analytical, problem-solving, and communication skills with demonstrated ability to drive performance improvements.
- Deep understanding of referral management, scheduling, benefit verification, and authorizations.
Required Credentials
- Bachelor’s degree in Healthcare Administration, Business, Finance, or related field required; Master’s preferred.
- 10+ years of progressive experience in patient access, care coordination, or healthcare operations.
- Experience with Epic or other major EHR systems strongly preferred.
Compensation:
- $100,000-150,000 annually (Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position)
Company Overview:
Expanding Access to Quality Care
At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.
Let’s go further together and transform care. Join the #PTSLife today!
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