Supervisor of Patient Services

Job Purpose:  

Provide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members.

Job Duties:

• Responsible for directly supervising a team of exempt and/or non-exempt employees. Tasks will include: Setting targets & expectations, timecards review, performance evaluations & coaching (Maximum of 10 FTE’s) 
• Review Staff messaging/Epic pools to make sure work is done in timely manner;
• Review email communications-step in when needed for FFT communications/delivery slip concerns;
• Trouble shoot work flow questions as needed when liaisons reach out;
• PA log- review PA log activity report weekly and report gaps to responsible party. Spot check random disease states throughout the week;
• Evaluate TelemetryRx completion throughout the week, arrange for backup as needed;
• Observe/evaluate people's workflow provide feedback;
• Assist with weekly staff meeting agendas;
• Assist with Kick off calls for new roll out;
• Promoting collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff.  
• Evaluate, make recommendations and implement changes to processes and workflows based upon the direction of the MPS;
• Weekly review of Telemetry lists and follow up with team regarding opportunities for positive patient interactions and workflow improvements;
• Assist with new hire onboarding requirements:
  • Collect all required information for access i.e. DOB, SSN, immunizations, phone number, address
  • Access requests: after new liaison gets access to sites, to confirm they are good to go i.e. Epic, willow, provider status, epic documentation capabilities at Hospital Partner. Follow up with IT as needed. Supportive role in clinic training as needed

Education/Requirements:

• High school diploma or equivalent
• Years of Experience: 3+ years of pharmacy technician experience and 1+ years of Pharmacy Liaison experience is preferred.
• Required Licensure/Certification: Experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT.  Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.
• The applicant should have a desire and aptitude for leading and developing others and the ability to establish credibility within a team environment. He or she should be very organized with attention to detail and have great interpersonal skills, high integrity, be dependable, a good listener and an effective communicator.  
• The applicant should be highly proficient in Pharmacy Operating Systems and EMR's and a working knowledge in Microsoft Office products.
• The ideal candidate will be an energetic and highly motivated team player.
• Discretion and confidentiality is essential as position deals with highly sensitive and private data as well as personnel-related matters