Key Facts

Remote From:

Full time

English

Hard Skills

Project Management Microsoft Dynamics CRM Proposal Development Data Management Digital File Management Operations Support Systems Proposal Development Template Engine Business Analysis Finance Customer Relationship Management Product Requirements Documents Order Management Order Management Process Improvement Stakeholder Communications

Other Skills

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Professionalism
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Communication
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Teamwork
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Organizational Skills
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Customer Service
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Detail Oriented

Roles & Responsibilities

High school diploma or equivalent
Experience with Salesforce or similar CRM platforms
Background in operations, cybersecurity, or professional services
Understanding of SOW development and contract management

Requirements:

Use Salesforce.com to generate quotes, track opportunities and process orders
Coordinate and manage Statements of Work (SOW), revision requests, and Change Orders with meticulous attention to detail
Identify gaps in workflows and recommend actionable improvements
Serve as a liaison between back-office, sales, delivery teams, and other stakeholders

GuidePoint Security

Management Consulting

About GuidePoint Security

GuidePoint Security is an elite team of highly trained, top certified experts who cut through cyber chaos and confusion to put control back in your hands. We help you make the smartest, most informed decisions, choose and integrate products and services that are the best fit, and build the most effective cybersecurity posture. We provide organizations with holistic perspective on their cyber ecosystem to minimize gaps, vulnerabilities, and optimize resources, including: 1. Understanding the changing threat landscape, vulnerabilities, and gaps 2. New insights of how product decisions align with resource capacity 3. Insightful product comparisons and integration to save time, money, and mistakes

Company type: SME

Industry: Management Consulting

Founded: 2018

Company size: 1001 - 5000

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Job description

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

General Description

The Professional Services Operations Administrator (PSOA) is a support role that helps ensure smooth execution of our professional services pre-sales process. Reporting to the PSOS Lead, you'll work at the intersection of sales, services delivery, and operations, gaining exposure to multiple business functions. This entry-level role is an excellent opportunity to learn how professional services operations work while contributing to process improvements and operational efficiency. You'll support the team in organizing workflows, maintaining documentation, and helping transition manual processes into more streamlined systems.

Roles and Responsibilities:

Use Salesforce.com to generate quotes, track opportunities and process orders.

Partner with Services Leadership to maintain and enhance project scoping information
Ensure accuracy and completeness of client responses and requirements documentation
Coordinate and manage Statements of Work (SOW), revision requests, and Change Orders with meticulous attention to detail
Work with the Proposal Support Group (PSG) for accurate, timely, and valuable responses to client needs
Establish consistency and standardization across various service offerings

Identify gaps in workflows and recommend actionable improvements
Perform quality assurance on proposals and project documentation to identify errors, omissions, and potential issues before they impact delivery

Serve as a liaison between back-office, sales, delivery teams, and other stakeholders
Maintain high levels of professionalism and communication to ensure exceptional internal customer experience
Work with PSOS Lead to update standard project templates and operational practices

Maintain accurate estimating data in Salesforce and related systems
Support services pipeline tracking

Required Experience:

High school diploma or equivalent required
Experience with Salesforce or similar CRM platforms preferred
Background in operations, cybersecurity, or professional services
Understanding of SOW development and contract management

Travel Requirements:

Up to 10% travel
Sedentary work
Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
12 corporate holidays and a Flexible Time Off (FTO) program
Healthy mobile phone and home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option