Localization Manager

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

The Role

We are seeking a highly motivated and technically proficient Localization Manager to own and scale our global presence. You will be the single point of contact for all international readiness, ensuring a seamless and localized experience for our customers across all products and communication channels. This role requires a strong technical mindset to build and manage the localization infrastructure and work directly with engineering teams. 

Responsibilities

1. Localization Strategy & Technical Leadership

• System Ownership: Act as the primary administrator and expert for our Translation Management System, Phrase, driving optimal configuration, automation, and best practices.
• Developer Collaboration: Work directly with Product Developers and Engineers to manage the end-to-end integration of the TMS into our software development lifecycle (SDLC). This includes handling string extraction, version control, and continuous localization workflows.
• Infrastructure Management: Oversee and implement all technical aspects of localization, including language file formats, pseudo-localization, and ensuring the product is ready for new languages and regional complexities (e.g., currency formatting, date/time, cultural adaptability).
• Workflow Optimization: Identify and implement scalable improvements to current localization processes to increase speed, efficiency, and quality (e.g., leveraging Machine Translation, quality checks).

2. Project & Team Management

• End-to-End Project Execution: Manage the entire localization lifecycle for new features and global marketing campaigns, from scoping and budgeting to QA and deployment.
• Team & Vendor Oversight: Direct and manage a team of internal or external resources (e.g., developers, linguistic vendors, and translation partners) to ensure high-quality, on-time delivery.
• Project Tracking: Utilize Jira and other project management tools (e.g., Confluence, Trello) to maintain clear transparency, manage deadlines, and report on localization progress to stakeholders.
• New Market Entry: Lead the operational plan for introducing new language markets, including vendor selection, tooling setup, and establishing cultural review cycles.

3. Cross-Functional Partnership

• Product: Ensure all UI/UX text, in-app content, and feature documentation are culturally and technically accurate.
• Marketing: Partner with the Marketing team to localize website content, landing pages, email campaigns, and advertising copy (transcreation) to maximize regional impact.
• Support: Oversee the localization of Help Center content, FAQs, and support documentation to enable global customer success.
• Quality Assurance (QA): Define and manage the linguistic and functional QA processes for all localized assets prior to launch.

Qualifications & Experience

• 3+ years of dedicated experience in a Localization Manager or Senior Localization Project Manager role, preferably within a SaaS or high-growth tech environment.
• Proven, hands-on experience as a power user and administrator of Phrase TMS (or a similar modern TMS like Smartling, Lokalise).
• Demonstrable Technical/Developer Mindset: Basic proficiency or strong conceptual understanding of technical localization elements (e.g., resource files/keys, APIs, GitHub, i18n/L10n best practices).
• Expertise in Jira for project management, ticket tracking, and creating custom localization workflows.
• Strong experience managing localization across both Product (Software) and Marketing content.
• Exceptional communication skills with the ability to bridge the gap between technical teams (Engineers) and business stakeholders (Marketing, Product).
• Demonstrated ability to manage multiple complex, simultaneous projects in a fast-paced, agile environment.

Details

• Fully remote based in Eastern/Southern Europe
• Competitive salary depending on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Assignment
5. Panel/Final Interview
6. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!