Key Facts

Remote From:

Full time

English

Hard Skills

Context Sensitive Help Opportunity Analysis Stakeholder Communications Project Coordination Solution Architecture Server-Side Service Level Management

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Analytical Skills
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Communication
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Active Listening
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Teamwork
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Proactivity
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Detail Oriented
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Learning Agility
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Enthusiasm

Roles & Responsibilities

Excellent communication skills with a customer-centric mindset
Energetic, proactive and service-oriented approach
Strong listening, analytical and problem-solving abilities
Willingness to learn MultiPress and use a helpdesk system, with ability to collaborate with teammates

Requirements:

Become a true MultiPress expert through thorough training
Serve as the first point of contact for customers and project managers
Provide daily customer support and resolve issues
Log incoming inquiries in the helpdesk software and share MultiPress insights with colleagues

Dataline Solutions

Information Technology & Services

About Dataline Solutions

About Dataline Solutions : With more than 1.000 customers and 10.000 users in 23 countries Dataline Solutions with MultiPress MIS/ERP Software is the undisputed market leader in the graphic products industry in Europe. Dataline's headquarters are in Bruges (Belgium) and besides Hasselt (Belgium) also has offices in Amsterdam (Netherlands), Strasbourg and Paris (France) and Willingen (Germany). The Dataline team consists of about 50 passionate specialists. Dataline is always looking for teachers, project managers and support engineers with a passion for automation and knowledge of the graphic industry. About our quality : Since 2006 Dataline guarantees ISO9001:2015 quality to its customers and employees. About MultiPress : MultiPress MIS/ERP Software organizes the daily management of each graphic production company and is available in 11 languages. MultiPress MIS/ERP Software integrates all commercial, administrative, financial, production and logistic business processes, together with planning, registration, e-business and reporting in one powerful management system. Maximum automation is achieved, but at no time is control taken away from the user. Curious what our customers say about us ? Take a look at www.dataline.tv Elementary for every graphic production company: Thanks to the modular nature of MultiPress, it is perfectly adapted to every graphic production company. Regardless of your printing technique -offset, large format, foil printing, lamination, coldset, engraving, heatset, (finishing via) screen printing or digital printing - MultiPress flawlessly calculates the exact production cost and production time. Partnerships : The strong growth and continuous attention to quality in direct consultation with the user community concerned has led to in-depth partnerships with all well-known manufacturers in the graphics industry.

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 51 - 200

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Job description

Buig vragen om in oplossingen als MultiPress Application Specialist bij Dataline & sluit je aan bij ons PRESS-tigeus team!

Voel je goed aan wanneer het tijd is voor een grapje? Of net niet? Hoe dan ook, we zoeken een vlotte communicator, met tonnen energie en een servicegerichte aanpak. Iemand die goed kan luisteren, en onze klanten weet te inspireren met zijn of haar enthousiasme. Hou je ervan om mensen vooruit te helpen? Dan is deze functie absoluut iets voor jou!