Key Facts

Remote From:

Full time

English

Hard Skills

Incident Management Integration Platforms Help Desk Support Customer Success Management Development Support Root Cause Analysis Business Intelligence Tools Stakeholder Communications Query Planning Communication Software Marketing Automation Customer Relationship Management

Other Skills

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Customer Service
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Troubleshooting (Problem Solving)
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Adaptability
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Communication
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Teamwork
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

Experience in customer support or technical support
Strong communication skills and ability to coordinate with sales and technology teams
Eagerness to grow professionally and add value to the company
Willingness to work remotely and participate in continuous training and English classes

Requirements:

Serve as the main point of contact with clients, connecting the sales team with different technology areas within the company
Assist new clients during the integration process and help them maximize the value of the technology
Analyze, correct, and report on issues detected in the production environment
Monitor and follow up on customer incidents to ensure timely resolution and satisfaction

indigitall

Madtech: Marketing + Advertising + Technology

About indigitall

indigitall, founded in 2013, develops and manages a Mobile Engagement Automation (MEA) marketing platform that allows its clients and users to efficiently manage all of their digital marketing and communication campaigns from a single dashboard while constantly improving data segmentation and conversion rates through Artificial Intelligence.Our Cloud and SaaS platform is focused on customer loyalty, engagement and retention through the most advanced digital marketing tools that allow personalized communication and messages to be segmented and sent at the most precise times and through the best channel. Indigitall, fundada en 2013, es una empresa que desarrolla una plataforma de marketing MEA (Mobile Engagement Automation) que permite a los Clientes gestionar eficazmente sus campañas de marketing digital y de comunicación para mejorar la fidelización de sus usuarios y audiencia y las conversiones en cuanto a su contenidos, servicios y productos.La solución de la empresa es una plataforma SaaS enfocada en la fidelización y retención de los clientes a través de las herramientas digitales de marketing más avanzadas que permite una comunicación personalizada, segmentada en el momento más preciso y de la manera más adecuada utilizando funcionalidades de Inteligencia Artificial.

Company type: SME

Industry: Madtech: Marketing + Advertising + Technology

Founded: 2018

Company size: 11 - 50

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Job description

Who we are

At Indigitall, we have developed a communication automation platform used by many prestigious companies. Currently, we are more than 50 people working on expanding our product portfolio and acquiring new clients. We are in a phase of expansion and growth. Our goal is to become the leader in Europe and LATAM with our Marketing Automation solution.

We are looking for a Support Technician focused on customer support, solving queries, and incident follow-up. Someone eager to grow professionally and add value to our company.

Responsibilities

You will be part of the technical team responsible for the point of contact with our clients, connecting the sales team with different technology areas within the company. One of your responsibilities will be to assist new clients throughout the integration process and help them get the most out of our technology. You will also need to analyze, correct, and report on different issues detected in the production environment.

What we offer