Sales Team Lead/Manager

Sales Team Lead / Sales Manager

Contract Type: Independent Contractor (Full-time capacity)

Working hours: US EST/PST

100% Remote - manage a global sales team!

👋 About Us

At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!

We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

💻 The Role

We are seeking a high-energy, execution-focused Sales Team Lead / Sales Manager to oversee the day-to-day operations of our sales department. In this role, you aren’t just a strategist – you are the "engine room" manager. You will lead both our Inbound and Outbound teams, ensuring that every lead is pursued, every process is followed, and every representative is performing at their peak.

Reporting directly to the Head of Sales, your primary mission is to control execution. You will take the overarching sales goals and turn them into daily wins through rigorous coaching, process implementation, and performance management.

What You’ll Do:

• Direct People Management: Lead, mentor, and manage the daily activities of both Inbound and Outbound sales representatives.

• Execution & Accountability: Drive the team to meet and exceed daily, weekly, and monthly KPIs. You are responsible for the "how" of hitting the numbers.

• Process Implementation: Standardize and enforce sales workflows, scripts, and outreach cadences to ensure a consistent customer experience.

• Inbound & Outbound Oversight: Balance the team’s focus between responding to hot leads (inbound) and driving proactive growth (outbound) within the apparel and custom product space.

• Real-Time Coaching: Conduct regular 1:1s, call monitoring, and "live" coaching sessions to improve conversion rates and objection handling.

• CRM Discipline: Manage and optimize our CRM usage, ensuring data integrity and that no lead falls through the cracks.

• Collaboration: Work closely with the Head of Sales to provide "boots on the ground" feedback and implement new initiatives quickly and efficiently.

What We’re Looking For:

• Proven Leadership: 3+ years of experience as a Sales Team Lead or Sales Manager, specifically managing people in a high-volume environment.

• Dual Expertise: Demonstrated experience managing both Inbound (lead conversion) and Outbound (prospecting/cold outreach) teams.

• Industry Experience: Previous experience in E-commerce, Startups, or Apparel/Product Manufacturing is highly preferred.

• Execution Mindset: You enjoy the "grind" of sales management: tracking metrics, fixing broken processes, and motivating people.

• CRM Proficiency: Expert-level comfort with CRM tools (e.g., Salesforce, HubSpot, Pipedrive) and sales engagement platforms.

• Communication: Exceptional verbal and written English skills, with the ability to provide radical candor and constructive feedback.

• Availability: Ability to work during US Eastern and Pacific hours.
  

💡THE/STUDIO’s Company Values

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives
  

🔎 Our Typical Hiring Process

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Interview with Founder/CEO

3. Hiring Manager Interview

4. Assessment/Case Study

5. Final Interview

6. Reference Check

Note that every role is different, so the process may vary depending on the requirements of the role. Please note that due to the volume of applications we receive, we may not be able to provide feedback to all applications.

At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.