Head of Implementations

The Role

We’re looking for an exceptional delivery leader to scale the next generation of our Implementation function. This is a strategic leadership position responsible for performance, people, process, and scalability across a multi-product implementation portfolio.

You’ll inherit strong team leads and processes, your role is to elevate the people, create clarity, accountability, predictable KPIs, and a delivery model that scales without dependency on individuals.

Key Responsibilities

Delivery Performance & Operational Ownership

• Full accountability for implementation performance across all product lines

• Own timeline predictability and delivery quality

• Enhance and embed KPI frameworks across all delivery teams

• Lead capacity modelling and forward planning

• Create consistent reporting rhythms for executive visibility

Direct line management of Team Leads

• Develop leaders who operate autonomously and confidently

• Build succession pathways

• Responsible for team OKRs that are outcome-focused, measurable, and aligned to company strategy

Process & Systems Architecture

• Own and evolve the Implementation process

• Design scalable onboarding frameworks for new products

• Support the standardisation of delivery methodology across product streams