Key Facts

Remote From:

Full time

English

Hard Skills

Data Management Employee Onboarding Supplier Management Billing KPI Reporting Standard Operating Procedure Data Validation Billing Project Management Contract Management Data Collection Risk Analysis Continuous Improvement Process Customer Experience Improvement Stakeholder Communications

Other Skills

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Communication
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Leadership Development
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Time Management
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Teamwork
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Analytical Thinking
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Detail Oriented
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Relationship Building
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Problem Solving

Roles & Responsibilities

Experience managing strategic manufacturer relationships
Experience leading onboarding/implementation projects for new partners
Strong data management and data integrity skills
Billing oversight and financial reconciliation experience

Requirements:

Serve as primary liaison for assigned manufacturer partners, building trust-based relationships and providing ongoing program support and proactive communication
Lead end-to-end onboarding of manufacturers into the outsourced rebate processing program and coordinate cross-functionally with IT, data, contracts, and billing to ensure a smooth implementation
Ensure accurate data collection and ongoing maintenance of manufacturer data, validate data with internal teams and resolve discrepancies
Oversee timely and accurate monthly billing to manufacturers, validate billing data, and reconcile discrepancies with finance and operations

Job description

Position Summary

The Manufacturer Core Services Account Manager is responsible for managing and growing strategic manufacturer relationships within the rebate processing program. This role serves as the primary point of contact for assigned manufacturers, ensuring seamless onboarding, accurate and timely data management, and consistent execution of billing processes. The Account Manager plays a critical role in delivering a high-quality partner experience while driving operational efficiency and program success.

Key Responsibilities

Manufacturer Relationship Management

Serve as the primary liaison for assigned manufacturer partners, building strong, trust-based relationships
Provide ongoing program support, performance updates, and proactive communication

Program Onboarding & Implementation

Lead end-to-end onboarding of new manufacturers into the outsourced rebate processing program
Coordinate cross-functionally with internal teams (IT, data, contracts, billing) to ensure a smooth implementation
Establish clear timelines, expectations, and deliverables to ensure successful program launch

Data Management & Integrity

Ensure accurate and complete data collection from manufacturers, including contract details, pricing, and rebate structures
Maintain and update manufacturer data on an ongoing basis to reflect program changes
Partner with internal teams to validate data accuracy and resolve discrepancies

Billing & Financial Oversight

Oversee and ensure timely and accurate monthly billing to manufacturers
Validate billing data and reconcile discrepancies as needed
Collaborate with finance and operations teams to ensure alignment with contractual agreements

Operational Excellence & Continuous Improvement

Identify opportunities to streamline processes, improve data accuracy, and enhance the overall manufacturer experience
Monitor program performance and escalate risks or issues proactively
Contribute to the development of SOPs, reporting enhancements, and best practices