Key Facts

Remote From:

Full time

English

Hard Skills

Settlement Evidence Analysis Complaint Investigations Claims And Litigation Management Data Entry Overcoming Objections Performance Review Call Center Experience Dispute Resolution Site Assessment Legal Research Stakeholder Communications

Other Skills

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Internet Research
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Communication
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Time Management
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Teamwork
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Results Focused
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Customer Service
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Detail Oriented
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Social Skills
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Bilingual proficiency (English and another language)
No prior insurance adjusting experience required
Comfortable working in a call center environment and from home
Willingness to learn and pursue insurance adjuster licensure through provided training

Requirements:

Investigate claims issues and gather information from homeowners, contractors, and other parties
Negotiate settlements with claimants and insurance companies as applicable
Review claim information, research additional reference materials, and update the claim record
Determine liability by obtaining and reviewing evidence (location data, photos, reports, permits) and perform skip tracing as needed

Claims Management Resources, Inc. (CMR)

About Claims Management Resources, Inc. (CMR)

Utility companies and departments of transportation struggle to recoup costs associated with repairs when their facilities are damaged. Often, these organizations are overwhelmed by claims volume, are short on personnel, and/or they don’t have the expertise or tools to effectively maximize recovered dollars. As a result, organizations leave millions of dollars on the table they rightfully deserve. CMR is a nationwide provider of claim recovery services. In 35 years, we’ve handled nearly 1,200,000 claims totaling over $1,000,000,000. We own the invoicing and recovery process so our customers can focus on their core competency of providing services for their customers. To discuss your claims recovery process, visit us at https://www.cmrclaims.com .

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Are you interested in working for a company that not only “talks the talk” but “walks the walk”?

Lucrative Compensation Plan! Base of $15.50 per hour, PLUS monthly bonus!

NO INSURANCE ADJUSTING EXPERIENCE REQUIRED! Just a drive to make a great income and grow with a local company! We’ll teach you everything you need to know!

Do you thrive in a competitive environment? Would you describe yourself as a go-getter?

Determine how much you can make while investigating and resolving claims. Get your career started, no college degree required!

Here at CMR, we seek to put our employees first and we have been designated as a Top Workplace by The Oklahoman the last 4 years!

Who We Are

We are a third-party subrogation firm – we have a little over 200 dedicated team members who help us recover damage claims for our clients, utility companies. We strive to provide excellent customer service to both our customers and other parties involved in a claim.

Our business is driven by Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We’re Looking For

We’re looking for someone who can positively interact with our customers as well as other employees. The Drop Claims Adjuster is responsible for recovering payments for damage claims involving utility company equipment and facilities in a call center environment. The claims adjuster interacts with homeowners, business owners, contractors, insurance companies, and utility company field technicians. On-going training and opportunity to obtain insurance adjuster licensure is provided.

On a Typical Day, You'll

Investigate claims issues and provide information to damagers including, but not limited to, homeowners and contractors.

Negotiate settlements with damagers and insurance companies as applicable.
Review claim information and request/research additional reference material to complete the claim record.
Determine damager liability by obtaining and reviewing evidence which includes, but is not limited to, physical location information, photographs, reports, locate tickets, permit records, internet research and contact with damagers.
Dispute resolution and responds to damager objections.
Provide detailed data entry into customized claims systems.
Track fees, close and open claims, and other claims information.
Skip tracing as necessary; utilizing internet resources.