Key Facts

Remote From:

Full time

English

Hard Skills

Professional Services Automation Project Management Cross-Functional Collaboration Process Optimization Technology Adoption Lifecycle CAD Standards Performance Management Budget Management Governance Risk Management And Compliance Project Management Technical Solution Design Solution Architecture Resource Planning Capacity Planning Global Leadership Customer Centricity Stakeholder Communications Communication Theory Agile Software Development

Other Skills

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Consulting
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Program Management
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Team Leadership
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Consulting
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Intercultural Communication
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Collaboration
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Leadership
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Analytical Thinking
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Strategic Thinking
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Mentorship
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Relationship Building

Roles & Responsibilities

Bachelor's degree in a relevant field; master's degree in engineering or MBA highly preferred
Significant experience leading and managing large teams within the software industry's professional services sector
Proven program management qualifications with a track record of overseeing complex, multi-phase technical initiatives
Deep understanding of software consulting, pre-sales workflows, and project management methodologies

Requirements:

Direct and optimize the daily operations of the Professional Services team, with a primary focus on consulting and project management delivery
Lead, mentor, and develop a large, high-performing team of technical professionals with resource planning, performance management, and capacity forecasting
Forge cross-functional collaborations with Sales and Customer Retention to ensure a cohesive customer journey and align with global HQ for strategy and service standards
Oversee project governance for key accounts, ensuring on-time, in-scope delivery and profitability targets while supporting revenue growth

Job description

Efficient Engineering is when a PLAN becomes EPLAN

EPLAN Software & Services LLC provides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business with help from our Marketing, Sales, and Professional Services Teams as we grow our presence in the North American Markets.

As the Head of Consulting (USA) for Professional Services at Eplan, you will serve as the operational anchor for our consulting and project management teams. We are looking for an experienced software industry leader who excels at scaling teams, optimizing service delivery, and executing on high-level business strategies. In this highly collaborative role, you will bridge the gap between technical execution and commercial success, partnering closely with internal disciplines—especially Sales and Customer Retention—and our global headquarters in Germany to ensure our professional services meet world-class standards.

Primary Responsibilities:

Operational Leadership: Direct and optimize the daily operations of the Professional Services team, with a primary focus on consulting and project management delivery.

Team Management & Scaling: Lead, mentor, and develop a large, high-performing team of technical professionals. Drive resource planning, performance management, and capacity forecasting to meet business demands.

Cross-Functional Collaboration: Forge and maintain solid, productive relationships with vital internal departments (most notably Sales and Customer Retention) to ensure a cohesive customer journey experience.

Global Alignment: Act as the primary operational liaison with Eplan’s headquarters and managing counterparts to synchronize strategies, share best practices, and maintain global service standards.

Presales & Consulting Strategy: Guide the consulting team in developing tailored, high-value technical solutions that align with client requirements and drive software adoption.

Project Governance: Oversee the project management lifecycle for key accounts, ensuring that implementations are delivered on time, within scope, and aligned with profitability targets.

Revenue Responsibility: Responsible for meeting and exceeding budgeted numbers for the consulting side of the business.

Required Qualifications:

Educational Background: A bachelor’s degree in a relevant field is required. A master’s degree in engineering or an MBA is highly preferred.

Industry Experience: Significant, demonstrated experience leading and managing large teams within the professional services sector of the software industry.

Program Management: Proven qualifications and demonstrated capabilities in program management, with a track record of successfully overseeing complex, multi-phase technical initiatives.

Domain Expertise: Deep understanding of software consulting, pre-sales workflows, and project management methodologies.

Additional Attributes for Success:

Exceptional Relationship Builder: Natural ability to build trust and influence stakeholders at all levels, bridging technical and commercial disciplines seamlessly.

Strategic & Analytical Thinker: Capable of translating high-level business goals into actionable operational strategies and metrics.

Global Mindset: Cultural awareness and communication adaptability, essential for collaborating effectively with international teams and the corporate headquarters in Germany.

Agile Problem Solver: Comfortable navigating complex customer requirements and internal operational challenges with a calm, solutions-oriented approach.

Customer-Centric Focus: A strong dedication to maximizing client value and satisfaction through premier consulting and project delivery.

Additional Information:
We will not sponsor applicants for work visas.  Applicants must be authorized to work on an unrestricted basis. Must reside within the US and be willing to travel approximately 50%.

What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of CAD/CAE professionals worldwide. Our goal is to develop long term and meaningful loyal relationships where our inspiration and creativity result in our competitive advantage. We enjoy all the benefits of an international company quickly growing in the

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If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

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