Content & Client Experience Coordinator – Drive a Coaching Brand's Growth from Behind the Scenes

Position Available: Content & Client Experience Coordinator
Location: Remote; Sri Lanka
Hours: Full-time – 5:30 AM – 1:30 PM IST (Colombo Time)

Are you a creative, curious, and tech-savvy professional who loves marketing, design, and building things that actually get seen?
 

We’re looking for a Content & Client Experience Coordinator to support a fast-growing Australian coaching brand. This role is mainly focused on marketing and content—acting as a one-person content engine to manage digital presence, create content, use AI tools, handle social media, and support admin, with room to grow into a broader operational role.

If you're the kind of person who gets excited about learning new tools, experimenting with AI, and watching content come to life - this one's for you.

Your main responsibilities and experience: 

• Content Research & Ideation: Research trending topics, formats, and ideas for social media content aligned with the coaching brand's voice and audience.
• AI-Powered Content Production: Use AI tools (Claude, Poppi.ai) to build and repurpose content based on material produced by the marketing team - turning raw ideas into polished, publish-ready posts.
• Video Editing & Short-Form Content: Handle basic video editing in Descript and produce short-form clips using Opus Clip, optimised for Reels, Shorts, and TikTok.
• Canva Design: Design on-brand graphics, carousels, marketing assets, and presentation documents using Canva.
• Social Media Scheduling & Management: Schedule and manage content across platforms using Sked Social. Monitor performance and maintain a consistent posting calendar.
• Website Management: Manage and update the coaching website using Framer. Keep content current, visually sharp, and aligned with brand standards.
• Paid Ads Support: Assist with the setup and ongoing management of paid social campaigns.

• Client Coordination: Manage client meeting bookings, send out relevant content and resources, and document key takeaways and next steps after sessions.
• Monday.com Management: Become the go-to expert on Monday.com — track client outcomes, update workflows, and ensure all tasks and milestones are accurately maintained.
• Inbox & Calendar Management: Handle day-to-day email management and calendar coordination, ensuring nothing slips through the cracks.
• Client Follow-Ups & Check-ins: Proactively check in with clients, send follow-up communications, and keep all admin tidy and up to date.
• Xero Invoicing: Assist with sending client invoices via Xero when required (training can be provided; prior experience is a bonus).

• Must have – Experience: Minimum 2+ years in a marketing, content, design, or admin-based role - or a strong portfolio demonstrating relevant skills.
• Must have – Marketing & Content Mindset: You genuinely enjoy content creation, social media, and building a brand. You don't just execute tasks - you think about what works and why.
• Must have – AI Curiosity: You are actively interested in using AI tools to work smarter and faster. You don't need to be an expert - but you need to be excited to learn.
• Must have – Tech Savviness: Comfortable picking up new tools quickly. Familiarity with any of the following is highly regarded: Canva, Descript, Opus Clip, Framer, Sked, Monday.com, Claude, or Poppi.ai.
• Must have – Self-Starter: You take ownership of your work and don't need constant direction. You're proactive, reliable, and happy to figure things out.
• Must have – Strong Communication: Clear written English, professional tone, and confident communicating with clients and team members.
• Preferred – Marketing or Design Background: A qualification or demonstrated experience in marketing, graphic design, communications, or a related field.
• Preferred – Video Editing Skills: Experience with any video editing or content repurposing tool - even beginner-level - is a strong advantage.
• Bonus – Xero or Invoicing Experience: Any prior experience with Xero or similar invoicing software.
• Bonus – Paid Ads Experience: Familiarity with Facebook Ads, Instagram Ads, or Google Ads is a bonus - but not required.

Benefits of Joining the Elephant Teams Family

• Fully Remote Work: Work from the comfort of your home, every day. We set you up with all the tools and equipment you need to hit the ground running — no commute, no office politics.
• Competitive Salary: A salary package that reflects your skills, experience, and the real impact you'll make in this role.
• Learn the Latest Tools: You'll get hands-on experience with the most current AI and marketing platforms — building skills that are genuinely in demand globally.
• Career Growth Pathway: Start as the brand's content engine and grow into a well-rounded marketing and operations professional as the business scales.
• Community & Connection: You won't be working in isolation. Join a warm, supportive Elephant Teams community in Sri Lanka, with regular in-person events and team gatherings.
• Real International Exposure: Work directly with Australian professionals and gain cross-border experience in the coaching and personal brand space.

If you're creative, tech-curious, and ready to build something exciting from the ground up — we'd love to hear from you!

Submit your application by attaching your resume and answering a few quick questions to help us get to know you better.

Note: You must have legal working rights in Sri Lanka and reside in Sri Lanka to apply for this role.