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Family Services Specialist I/II

Key Facts

Remote From: 
Full time
Mid-level (2-5 years)
English

Other Skills

  • Needs Assessment
  • Record Keeping
  • Data Compilation
  • Compassion
  • Communication
  • Time Management
  • Teamwork
  • Detail Oriented

Roles & Responsibilities

  • Level I: Two years of clerical office work in a business, public sector, or social work environment, or an equivalent combination of education and experience (30 semester hours of college substituted for every year of required experience).
  • Level II: Bachelor's degree.
  • Level II: Associate’s degree plus two years of clerical office work in a business, public sector, or social work environment, or an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
  • Level II: Two years of experience as a Family Services Specialist.

Requirements:

  • Greet clients in a professional and kind manner via phone or in an OKDHS retail space.
  • Assess the needs of individuals and determine eligibility for Adult and Family Services programs.
  • Interview clients in an office setting or via phone; manage a caseload; compile data and complete documentation for eligibility.
  • Make appropriate program referrals to community resources; participate in individual and staff conferences; attend all mandatory trainings associated with the position.

Job description

Family Services Specialist I/II

This position is located in Oklahoma city, Oklahoma.

Annual Salary:

Travel is Occasional. Must possess a valid driver's license and maintain required car insurance.

Minimum Qualifications:

Level I: 

  • Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
  • OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. 

Level II: 

  • Education and Experience requirements consist of a bachelor’s degree;
  • OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
  • OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. 
  • OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

Greet clients in a professional and kind manner via phone or in an OKDHS retail space.
-Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.  
-This position may be full-time in an office setting, full-time work from home, or a hybrid of the two.
-Interview clients in an office setting or via phone.
-Manage a caseload.
-Compile data and complete documentation for eligibility.
-Make appropriate program referrals to community resources.  
-Participate in individual and staff conferences. 
-Must attend all mandatory trainings associated with the position. 

If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-GH079

83007979/JR58156

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