Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Windows PowerShell SQL (Programming Language) Performance Systems Analysis Back End (Software Engineering) Industry Trend Analysis Data System Custom Scripting Systems Integration Analytics Incident Management Software Development Cloud Dataflow Root Cause Analysis Query Understanding Help Desk Support Patch Tests Alteryx Data Visualization Cross-Functional Collaboration

Other Skills

•
Troubleshooting (Problem Solving)
•
Communication
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Teamwork
•
Analytical Thinking
•
Social Skills
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Problem Solving

Roles & Responsibilities

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent hands-on experience
4+ years of experience in software development, technical support, or a similar role, with exposure to Tier 3 or advanced support environments
Strong proficiency in SQL, including querying, performance tuning, and data analysis
Experience with ETL tools such as SSIS and working with large-scale data systems

Requirements:

Provide expert-level support to resolve complex technical issues escalated from Tier 1 and Tier 2 support teams
Conduct in-depth analysis of reported issues to identify root causes and develop effective solutions
Collaborate with cross-functional teams including development, product, test and infrastructure teams to troubleshoot and resolve issues
Participate in the testing and validation of software patches, updates, and new releases to ensure compatibility and stability

Job description

This is a remote position.

Innosphere is seeking a T3 Support Analyst with experience in SQL, SSIS and PowerShell to join our team.

As a T3 Support Analyst, you will be responsible for resolving escalated technical issues from Tier 1 and Tier 2 support teams. You will identify underlying causes of recurring issues and implement long-term solutions to improve system reliability and performance.

Responsibilities:

Provide expert-level support to resolve complex technical issues escalated from Tier 1 and Tier 2 support teams
Conduct in-depth analysis of reported issues to identify root causes and develop effective solutions
Collaborate with cross-functional teams including development, product, test and infrastructure teams to troubleshoot and resolve issues
Document troubleshooting steps, resolutions and workarounds for reference for Tier 1 and Tier 2 support teams
Proactively identify trends in reported issues and recommend improvements to prevent future incidents
Participate in the testing and validation of software patches, updates, and new releases to ensure compatibility and stability
Maintain accurate records of support tickets, including details of actions taken and resolutions provided

Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent hands-on experience
4+ years of experience in software development, technical support, or a similar role, with exposure to Tier 3 or advanced support environments
Strong proficiency in SQL, including querying, performance tuning, and data analysis
Experience with ETL tools such as SSIS and working with large-scale data systems
Proficiency in scripting and automation using languages such as PowerShell or similar
Familiarity with data preparation and analytics tools such as Alteryx and data visualization platforms
Solid understanding of system integrations, data flows, and backend processes
Strong troubleshooting skills with the ability to diagnose complex technical issues and identify root causes
Excellent analytical thinking and problem-solving abilities
Effective communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams

About Innosphere:

Founded in 1997, Innosphere provides technology staffing solutions to clients across North America. We have specialized in remote work for over 15 years. Our staffing solutions include fully managed development teams coupled with expert consulting, full-time hiring, and flexible staffing.

Innosphere is a permanent remote company but we do have an office location in Guelph to provide employees opportunities to work intermittently in an office environment. We have collaborative space for meetings, lunches, and company events. Our employees have the freedom to choose where they prefer to work.

Innosphere is committed to providing its employees with endless possibilities to learn new things and to work with the latest technologies.

When we hire, we look for people who align with our core values:

Remote First: Innosphere is a remote company but offers in-office workspace. Employee connections are fostered through shared experiences and events.
Community Involvement: Innosphere strives to make a difference in the community through charity initiatives and volunteer opportunities.
Employee Growth: Innosphere provides opportunities to work with new technologies and funds employee training. Our philosophy is to promote internally when possible.

Life as an Innospherian - Who we are and how we work:

Work From Home
Flexible Work Schedule
Team Owned Deliverables
Charity Initiatives
Promote From Within

Some other perks:

Generous Time Off
Above Average Benefits (Dental, Health, Vision, STD, LTD, AD&D, Life, Dependent Life)
Home Office Benefit Program
Yearly Professional Development Budget
Annual Fitness Benefit
Lunch & Learns and Virtual Events
Annual In-Person Celebrations
RRSP with Company Match
Volunteer Days
Sports Tickets for Blue Jays games
Birthday Club

Innosphere welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Only applicants meeting the criteria outlined above will be contacted as part of the shortlisting process. All applicants are subject to a criminal, educational, and employment history background check. Must be currently residing in Canada and legally permitted to work in Canada. No phone calls please.

At Innosphere, we value transparency in our hiring process. Please note that we use Applicant Tracking Systems (ATS) and AI-assisted tools to help manage applications and support our recruitment process. All applications are reviewed fairly, and final hiring decisions are always made by our hiring team.

Salary: $90,000-$110,000

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