Senior Consultant (Vault CRM)

MRI Software is seeking a Senior Consultant to join our team in New Zealand. This individual will be responsible for providing client onboarding through product implementations and Professional Services offerings. From time to time, they will assist with the creation of project documentation in line with project management methodologies. 

This role will ensure that clients are onboarded smoothly and efficiently, in turn creating client advocates of MRI residential products. This role is responsible for onboarding, configuring, training, and supporting MRI clients on the Vault CRM solution suite. The role will support current and future MRI clients. At times, this role may deliver services to one large enterprise client or multiple smaller clients. 

As a highly disciplined and process driven individual, the Senior Consultant will strive to exceed our clients’ expectations throughout the project(s) and always model the MRI guiding behaviours. 

Key Responsibilities :

Client Onboarding and Delivery 

• Lead end to end Vault CRM onboarding projects 

• Configure Vault CRM to meet client workflows 

• Plan and deliver training and post implementation support 

• Support data migration with internal teams 

• Manage timelines, milestones, risks, and delivery outcomes 

Client Relationship Management 

• Primary point of contact for led projects 

• Build trusted client relationships 

• Represent MRI in meetings and delivery forums 

Operational and On the Ground Support 

• On site onboarding and rollout support 

• Post go live adoption and stability support 

• Travel and additional delivery support 

Strategic Contribution 

• Improve onboarding processes and training frameworks 

• Improve adoption outcomes and client satisfaction 

• Collaborate internally to align delivery 

Skills and Qualifications 

• Client facing delivery and consulting experience 

• Communication and facilitation 

• Autonomous delivery and priority management 

• CRM and system implementation experience 

• Strong problem solving mindset 

About You 

• You have proven experience in client facing consulting or delivery roles, leading end to end system onboarding or implementation projects. 

• You bring hands on experience configuring platforms and translating business workflows into practical system solutions. 

• You are confident planning and delivering client training, workshops, and post go live support, with a strong focus on system adoption and user outcomes. 

• You are an effective communicator and facilitator, comfortable acting as a primary client contact and representing the business in meetings and delivery forums. 

• You are highly organised and self directed, with the ability to manage multiple client projects, priorities, timelines, and risks at once. 

• You are a strong problem solver with an analytical mindset, able to troubleshoot issues, support data migration activities, and drive stable implementations. 

• You work well in collaborative environments, partnering closely with internal teams to align delivery and continuously improve onboarding processes. 

• You are comfortable working on site with clients and are flexible to travel as required to support onboarding, training, and rollout phases. 

Additional Details 

• Location: New Zealand based, with travel to client office locations as required 

• Role focus: Ongoing Vault CRM consulting across multiple MRI clients, including on site delivery and support 

About the business: 

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, India, and Ireland with over 3500 team members to support our clients and their unique needs! 

MRI is proud to be an Equal Employment Opportunity employer. 

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!