Dev Ops Application Engineer II

This is a remote position.

Position Title: Dev Ops Application Engineer II

Base Salary: $95,000 to $142,500 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Dev Ops Applications Engineer II supports the development, maintenance, and enhancement of business applications used across the organization. This role assists in troubleshooting issues, implementing application updates, and collaborating with cross‑functional teams to ensure systems operate efficiently and reliably. The Dev Ops Application Engineer II works closely with development, infrastructure, and security teams to ensure scalable environments, and continuous improvement across application operations.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Infrastructure Automation & Reliability

·        Automate infrastructure provisioning, configuration, and monitoring using modern DevOps tools and practices.

·        Implement and maintain observability solutions, including logging, monitoring, and alerting systems.

·        Monitor application performance and participate in efforts to optimize stability and efficiency.

·        Analyze recurring issues within legacy systems and contribute to long term remediation plans.

Application Operations & Incident Management

·        Troubleshoot production issues, perform root-cause analysis, and implement long-term fixes.

·        Provide technical support for application issues, including troubleshooting, root cause analysis, and resolution.

·        Participate in on call or after-hours support as needed for critical application issues or deployments.

·        Monitor, troubleshoot, and coordinate application outages, ensuring timely communication and restoration of services.

Collaboration, Integration & Lifecycle Management

·        Collaborate with development teams to optimize application performance, reliability, and scalability.

·        Support integration efforts between applications, databases, and third-party systems.

·        Work with senior engineers to implement best practices for application lifecycle management.

Governance, Security & Documentation

·        Ensure security best practices are integrated into build, deployment, and operational processes

·        Leading CCB (Change Control Board) processes by preparing change requests, presenting impacts, and ensuring proper approvals before deployment.

·        Maintain documentation for systems, processes, and automation workflows.

·        Document application processes, configurations, and troubleshooting procedures.

Other Duties

·        Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Bachelor’s degree in computer science or similar field or equivalent relevant experience.

·        Minimum of three (3) years of engineering experience working in and with cross-functional teams.

·        Minimum of three (3) years of experience working for large telecommunications company.

·        Moderate experience with the following applications / services: Confluence, Syslog, Apache, Tomcat, MRTG/Cacti, Oracle databases, SQL databases, Mongo DB and Cassandra DB.

·        Moderate experience with large dataset systems using Oracle databases, SQL databases and Mongo DB.

·        Understanding of Linux systems, networking fundamentals, and infrastructure automation

·        Experience with scripting languages such as Python, Bash, or PowerShell.

Preferred Qualifications:

·        Experience with ticketing systems, application monitoring tools, or version control.

Knowledge, Skills, and Abilities:

·        Strong organizational, multi-tasking, and prioritizing skills.

·        Ability to work independently and apply sound judgment and reasoning skills to a variety of situations, multi-task and collaborate effectively with other personnel to meet deadlines.

·        Ability to work within critical deadlines.

·        Ability to communicate affectively across multiple large organizational structures (Verbal / Email / TXT).

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.