SQL Support Analyst

Description

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a rapidly growing, automation-led powerhouse that serves 31 Fortune 500 companies across the financial, healthcare, and manufacturing sectors. With a global workforce of over 32,000 employees and a presence in 28 countries, our client is a titan of digital transformation. Their "Automate Everything, Cloudify Everything" strategy ensures you will be working at the absolute forefront of AI-driven automation and cloud solutions.

This is your chance to thrive in a "Customer Success, First and Always" environment that prizes continuous learning and radical ownership. You will collaborate within an international network of expertise across 39 delivery centers worldwide, gaining exposure to complex engineering challenges that redefine industrial standards. If you are a driven professional looking for a dynamic, forward-thinking workplace where your growth is the priority, this is where you belong.

We are currently searching for a SQL Support Analyst:

Responsibilities:

• Manage job scheduling and log analysis using Control-M to ensure batch processing stability.
• Monitor and troubleshoot data pipelines within DataStage, identifying and resolving execution failures.
• Perform database queries using SQL (selects and subqueries) to validate data and support troubleshooting efforts.
• Execute file management tasks and remote server operations using FileZilla, WinSCP, and Putty.
• Maintain incident and task records within ServiceNow, ensuring timely resolution of support tickets.
• Develop and maintain Shell scripts to automate routine tasks and improve operational efficiency.
• Provide weekend and rotational shift coverage, ensuring support during CST business hours.

Requirements:

• 3 to 4 years of experience in IT support, batch monitoring, or database operations.
• Proficiency in Control-M for scheduling and operational monitoring.
• Strong knowledge of ServiceNow for professional incident and task management.
• Functional SQL knowledge, specifically for data retrieval and analysis.
• Practical knowledge of Shell scripting in Unix/Linux environments.
• Hands-on experience with file transfer protocols and tools (WinSCP, FileZilla, Putty).
• Availability to work Saturdays and Sundays and adapt to rotational shifts (CST time zone).

Desired:

• Familiarity with DataStage for pipeline monitoring.
• Experience in high-availability production support environments.

Languages

• Advanced Oral English.
• Advanced Spanish.

Note:

• On-site.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements

Requirements:

• 3 to 4 years of experience in IT support, batch monitoring, or database operations.
• Proficiency in Control-M for scheduling and operational monitoring.
• Strong knowledge of ServiceNow for professional incident and task management.
• Functional SQL knowledge, specifically for data retrieval and analysis.
• Practical knowledge of Shell scripting in Unix/Linux environments.
• Hands-on experience with file transfer protocols and tools (WinSCP, FileZilla, Putty).
• Availability to work Saturdays and Sundays and adapt to rotational shifts (CST time zone).