Remote Travel Planner

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Position Description

Primary Duties and Responsibilities:

This position is responsible for selling travel to AAA Members and non-Members in a professional and service oriented manner while supporting the ACG preferred partner program. Answers incoming phone calls, responds to Internet inquiries, and outbound calls to consult and sell cruise and tour travel services, air, car and hotel travel services to AAA members and other clients, abiding by the policies and procedures of AAA Auto Club Group and the Travel Agency business unit at all times. Home computer access is required. Actively seeks out opportunities to establish and strengthen client relationships to influence, promote and increase awareness of travel products and services that are offered through AAA.

• Consultation and sale of cruise, tour related services, air, car and hotel to AAA members and non-member customers providing the highest level of customer service. Reviews and responds to all customer inquiries regarding travel. Support the AAA Auto Club Group’s Travel preferred partner program. Meet or exceed expected sales levels. Maintain proficiency in all automation programs operated by AAA Auto Club Group inclusive of but not limited to POS, AAA SignaTours, IP Agent, home access process and Microsoft Office products. Also maintain awareness of aaa.com products and services.
• Follow accounting procedures and policies and ensures that all Accounting documents and client files are completed accurately and timely.
• Participate in industry programs, product knowledge seminars, training programs and Fam trips.

Required Qualifications

Education:

• High School Diploma or the equivalent. 
• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.

Experience:

• Previous successful sales experience.

Knowledge and Skills:

• Knowledge and/or experience using GDS system or similar reservation system.
• Excellent communication customer service skills
• Good organizational and follow-up skills. 
• Ability to aggressively pursue sales and develop client following. 
• Ability to meet and exceed established minimum adjusted sales goal.
• Strong relationship building skills. 
• Must be organized with ability to manage time effectively. 
• Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required.

Preferred Qualifications

• Prior travel industry experience is preferred. 
• MS Office applications knowledge is preferred.

How We Reward Our Employees:

 In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: 

• Hourly rates starting at $16.02
• Fully paid training 
• Medical, dental, and vision benefits 
• 401k with employer match 
• Paid parental leave and adoption assistance  
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays 
• Paid volunteer day annually 
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities 
• AAA Membership  
• Discounts, perks, rewards, and much more!

Work Environment

This is a call center position where employees work remotely full-time. Must have a dedicated workspace free from distractions. Must work non-standard hours, such as evenings and Saturdays, must be flexible for shift that is assigned.

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.