Campus Visit Coordinator, Part Time

Berkeley College is seeking a part-time Campus Visit Coordinator. This position is a 100% remote, part-time position and is an important part of our Admissions process at Berkeley College. A campus visit coordinator will serve as the first point of contact for students interested in our course offerings to understand their interest and ensure they are pointed in the right direction. Responding rapidly to all student inquiries and providing customer service to both current and prospective students  

This position is 100% remote - candidates who reside in New York, New Jersey, Connecticut, North Carolina and Florida, now and during the course of employment with Berkeley College.

JOB RESPONSIBILITIES:

• Arrange campus visits for prospective students.
• Ensure compliance, customer service and product knowledge.

SALARY RANGE:   $16.50 -$18.50 hourly - No Commission 

EDUCATIONAL REQUIREMENTS:

• High School Diploma, required
• Some College preferred

EXPERIENCE and TRAINING:

• Customer service/call center experience preferred
• Outbound/Inbound phone experience preferred
• College admissions experience preferred

KNOWLEDGE, SKILLS, ABILITIES:

• Salesforce
• Command on Microsoft Office and outlook email/internet

TECHNOLOGY REQUIREMENTS:

      PC Requirements

• 2 gigahertz (GHz) processor
• 4 gigabyte (GB) RAM
• The hard drive size should be 120GB minimum.
• Sound card with speakers / Microphone/Webcam/Keyboard and Mouse/USB Headsets - ES will replace faulty headsets/webcams if the associate is here more than 90 days.
• High Speed Dedicated Internet Access (Cable, DSL, or FIOS) for the computer you work from. (For best results, its recommended to connect directly to router instead of using Wi-Fi) No use of wireless hotspots. Minimum 50 mbps for download and 15 mbps for upload for Internet Speed.
• Two Monitors/Screen required

Mac Requirements - For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with Mac OS13 (Ventura)

• Microphone/ Webcam/Keyboard and Mouse/USB Headsets- ES will replace faulty headsets/webcams if the associate is here more than 90 days.
• High Speed Dedicated Internet Access (Cable, DSL, or FIOS) for the computer you work from. (For best results, its recommended to connect directly to router instead of using Wi-Fi) No use of wireless hotspots.
• Two Monitors/Screens required

Software Requirements

• Windows11 or Mac OS13 (Ventura)
• Web browser: Chrome and FireFox, Microsoft Edge (latest versions)
• A current anti-virus software
• Microsoft Word, Excel, and PowerPoint
• Teams App / Outlook Email App / and Calendars
• RingCentral App / Salesforce / Zoom
• MFA DUO

Berkeley College is an Equal Opportunity Employer and considers applicants for all positions regardless of race, color, religion, creed, gender, age, national origin, marital and veteran status, disability, sexual orientation, gender identity or expression, or any other legally protected status. We believe in fostering tolerance, acceptance, and understanding in our community, by employing individuals who bring unique perspectives to the College.