As the Lead Product Designer – Renewal, you will shape the plan renewal experience that is critical for both our members and Humana’s success. A seamless renewal journey helps members maintain their coverage with ease, reduces confusion, and supports confident decision making and their ongoing well-being. For Humana, effective renewal experience drives member retention, improves STARs ratings, and lowers operational costs. Your design craft and thought leadership will directly influence these key outcomes.
Key Responsibilities
Define and lead the end-to-end design strategy for Humana’s member renewal experience, ensuring a human-centered approach that aligns with business goals
Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance the renewal process
Champion user research and data-driven insights to inform design decisions and measure impact
Advocate for accessibility, inclusivity, and best practices in design across all renewal touchpoints
Partner with the Plan Shopping team to ensure seamless and consistent user experience across the member journey
Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value
Foster a culture of collaboration, experimentation, and continuous improvement within the design team
Required Qualifications
Bachelor’s or advanced degree in Design, Human-Computer Interaction, or related fields, or equivalent experience
7 years of experience in product design, with a portfolio showcasing impactful digital solutions
3 years of coaching and mentoring designers on the team
Portfolio demonstrating experience designing complex user journeys, preferably in healthcare, insurance, or related industries
Deep expertise in user-centered design processes, interaction design, visual design, and service design
Strong proficiency in design and prototyping tools (e.g., Figma, Adobe CC)
Familiarity with user research methodologies and translating insights into actionable design solutions
Exceptional communication, presentation, and stakeholder management skills
Ability to balance strategic vision with hands-on making and design mentorship
Strong business acumen, with demonstrated ability to connect design deliverables to measurable business outcomes, such as improved conversion rates, customer satisfaction, or lower operational cost.
Preferred Qualifications
Background in healthcare or other regulated industries
Experience creating inclusive and accessible designs, particularly for senior adults
Well-organized and capable of handling multiple priorities effectively
Contributions to design systems or pattern libraries
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 04-06-2026
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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