Customer Support Agent at Reface

We are looking for a Customer Support Specialist to join our team, who will respond to emails, reviews, and interviews from users around the world.
The position is fully remote and does not require night shifts.

Working schedule: 5 days per week, 8 hours per day - either Tuesday to Saturday or Sunday to Thursday (to be discussed).

About us:
Reface is a Ukrainian product company that creates mobile AI applications. In 5 years, our products have been downloaded over 300M times, reached #1 in the USA App Store, received Google Play’s Best App award, and attracted investment from Andreessen Horowitz.

About you:

• 1+ years of experience in a customer support role or a similar role
• Strong spoken and written English skills
• Self-motivation, reliability, and the ability to work independently
• A customer-first mindset and a passion for delivering excellent service
• Strong communication skills and a high level of empathy and patience

At Reface, Customer Support means that you:

• Support users across all current and future company products
• Communicate with users via email, App Store, and Google Play reviews
• Ensure every user has the best possible experience with our brand
• Respond to customer requests promptly, politely, and accurately
• Facilitate user interviews to gather feedback and help improve the product
• Collaborate closely with the product team, sharing insights and suggestions based on user feedback

From us:

• unlimited paid vacation days
• remote/office/hybrid, as you wish (we also have an office in Kyiv)
• learning annual budget for employees
• medical insurance and sick leaves
• supportive team and manager
• feedback culture

We are waiting for your application:)