Executive Director, Consumer Access

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

• Assists in the annual review and updating of policies and procedures pertinent to areas of responsibility.

• Involved in Revenue Cycle Operation strategic initiatives and processes related to compliance and regulatory standards.

• Works with finance leaders and Revenue Cycle Vice Presidents to create and manage fiscal budgets for areas of responsibility.

• Develops strategies across functional departments to exceed revenue management cash projection, reduce days in accounts receivable, and denials.

• Ensures staff has resources and appropriate training in order to aid them in meeting or exceeding all performance goals, with a focus on accuracy and timeliness.

• Responsible for talent development of team members.

• Manages multiple areas of responsibility as assigned by system leadership.

• Designs Patient Access processes to meet or exceed key performance indicators related to financial metrics, consumer experience, and regulatory compliance.

• Actively participates in revenue cycle annual strategic planning and creates market specific plans to meet annual priorities.

• Continuously improves processes at key points of entry and resolves problems for patients, physicians, administration, and other customers.

• Provides guidance to market and/or campus specific consumer access leadership and staff to improve and sustain key metric performance.

• Provides guidance to pre-access leaders and staff to improve and sustain key metric performance.

• Serves as primary Patient Access liaison for System/Corporate initiatives, delegating as necessary.

• Adheres to AdventHealth Corporate Compliance plan and all applicable rules and regulations.

• Other duties as assigned.

Knowledge, Skills, and Abilities:
• Inspires continued high performance and fosters a climate of collaboration and continuous learning. [Required]
• Proven to inspire high performance and foster a climate of collaboration; initiate creative approaches to solving problems or tapping potential; coach effectively; attempt to model balance in life and work. [Required]
• Collaborate with other departments to assure that Patient Access is meeting the department’s service expectations and key performance metrics. [Required]
• Strong organizational skills and excellent analytical and problem-solving skills. [Required]
• Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of staff. [Required]
• Effective computer skills, particularly Microsoft Office Outlook, Word, Excel, and PowerPoint. [Required]
• Ability to work in a matrix-management environment to achieve organizational goals. [Required]
• Oversee effective budget models for departments. [Required]
• Able to identify latent skills in Directors and provide opportunities for personal and professional development. [Required]
• Exceptional leader with ability to foster staff motivation and a productive working environment. [Required]
• Must be able to read, write and speak conversational English. [Preferred]
• Working knowledge of Microsoft PowerPoint [Preferred]
• Working intermediate knowledge of Microsoft Excel [Preferred]
• Working intermediate knowledge of patient accounting systems as well as back-end, middle, and front-end revenue cycle functions and processes [Preferred]

Education:
• Bachelor's [Required]
• Master's [Preferred]

Field of Study:
• Health Services Administration, Business Administration or related field 

Work Experience:
• 2+ patient access [Preferred]
• 4+ leadership experience [Required]
• 4+ revenue cycle [Required]

Additional Information:
• N/A

Licenses and Certifications:
• Certified Healthcare Access Manager (CHAM) [Preferred]
• Change Management Certification (PROSCI) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$127,310.90 - $236,789.66

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.