Key Facts

Remote From:

Full time

Mid-level (2-5 years)

German

Hard Skills

Contract Management Microsoft Dynamics CRM Cross-Functional Collaboration Proposal Development Customer Experience Improvement Customer Retention Customer Engagement Strategy Service Design Presentation Training Microsoft Dynamics CRM

Other Skills

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Record Keeping
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Packaging And Labeling
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Microsoft Office
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Communication
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Teamwork
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Proactivity
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Customer Service
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Organizational Skills
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

2+ years of experience in a customer-facing role, preferably in a SaaS or technology environment
Proven track record of managing customer renewals and achieving high renewal rates
Excellent communication and interpersonal skills with the ability to build strong customer relationships
Proficiency in CRM software (Salesforce) and Microsoft Office Suite; German language skills are a plus

Requirements:

Manage and oversee the renewal process for existing customers, ensuring timely and accurate renewals
Proactively engage with customers prior to contract expiration to discuss renewal options and address concerns; prepare and present renewal proposals and agreements
Maximize customer retention by ensuring customers are on the right pricing, packaging, and service model; provide exceptional customer service and act as liaison between customers and internal teams to resolve issues impacting renewal decisions
Maintain accurate records of renewal activities in the CRM; provide regular reports on renewal status, renewal rates, and potential risks to management; collaborate with sales, customer success, and finance to ensure a seamless renewal process

MURAL

Internet

About MURAL

MURAL is the leading provider of digital workspaces for guided visual collaboration. Different from online whiteboarding and design software, the MURAL® platform transforms teamwork by making meetings and workshops interactive experiences that are designed for problem solving, play, and imagination. Teams in product, consulting, leadership, innovation, technology, and sales and customer success, among others, innovate, strategize, plan, and reflect using MURAL’s visual thinking canvas. The platform provides hundreds of visual methods, or templates, as well as Facilitation Superpowers™ features to guide teams through especially complex, difficult teamwork. Tens of thousands of teams at companies such as IBM, Intuit, Facebook, Publicis Sapient, USAA, SAP, Thoughtworks, and Atlassian, as well as MURAL’s other customers, use the platform to foster inclusive, imaginative teamwork and turn shared ideas into a shared reality—at any time and from anywhere. Start your free forever workspace at mural.co MURAL is headquartered in San Francisco and employs over 600 people working across six time zones around the world like Buenos Aires, Atlanta, and across Europe.

Company type: SME

Industry: Internet

Founded: 2018

Company size: 501 - 1000

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Job description

ABOUT THE TEAM

Mural is a leading provider of visual collaboration software that is on a mission to fix the way teams work together. We are a hard working bunch that are committed to caring, adapt to thrive, and know we will triumph through teamwork.

YOUR MISSION

You will play a crucial role in managing customer relationships and ensuring the timely renewal of subscriptions. This position requires a highly organized and customer-focused individual who can effectively communicate with clients, understand their needs, and work collaboratively with internal teams to drive renewal success.

WHAT YOU'LL DO

Manage and oversee the renewal process for existing customers, ensuring timely and accurate renewals.
Proactively engage with customers prior to contract expiration to discuss renewal options and address any concerns.
Prepare and present renewal proposals and agreements.
Maximize customer retention
Ensure customers are on the right pricing, packaging, and service model
Provide exceptional customer service and support, addressing any issues or questions related to renewals.
Act as a liaison between customers and internal teams to resolve any issues that may impact renewal decisions.
Maintain accurate records of renewal activities, customer interactions, and contract details in the CRM system.
Provide regular reports on renewal status, renewal rates, and potential risks to management.
Accurately forecasting renewal performance on a monthly, quarterly, and annual basis
Work closely with the customer success, sales, and finance teams to ensure alignment and a seamless renewal process.
Participate in team meetings and contribute to the development of strategies to improve customer retention and satisfaction.

WHAT YOU'LL BRING

2+ years of experience in a customer-facing role, preferably in a SaaS or technology environment.
Proven track record of managing customer renewals and achieving high renewal rates.
Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
Strong organizational skills and attention to detail.
Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
Ability to work independently and as part of a team in a fast-paced environment.
Problem-solving mindset with a proactive approach to addressing customer needs.
German speaking a plus

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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