Long-Term Care Regional Account Manager

Seeking talent near: Chicago, IL; St. Louis, MO

Position Summary:

Responsible for managing key Regional and National Long Term Care (LTC) accounts (Regional LTC Pharmacy Providers, Regional Skilled Nursing Corporate Offices, Regional and National Associations, LTC accounts within Integrated Health Systems Providers) in the assigned area.

Primary Responsibilities:

• Manages key regional and national LTC accounts (Regional LTC Pharmacy Providers, Regional Skilled Nursing Corporate Offices, Regional & National Associations, LTC accounts within Integrated Health Systems Providers) in an assigned area.
• Responsible for developing key customer insights and identifying marketplace needs to maximize access, increase education around PDP diagnosis and treatment, and to build a consistent approach to interact with key Long-Term Care (LTC) customers
• Responsible for coordinating resources to build enduring relationships with key LTC customers balancing both the short-term and long-term corporate goals.
• Demonstrates clinically accurate product and disease state knowledge during interactions with internal and external customers.
• Collaborates with sales team, Managed Markets, Market Development Mangers, Medical, and internal partners for LTC account strategy formulation.
• Develops and implement a business plan specific to their LTC geography.
• Identifies key influencers and stakeholders.
• Builds relationships that further develop ACADIA as a trusted and valued partner
• Provides dynamic, high-level in-service presentations to key account stakeholders at the regional/national level.
• Executes and leads pull-through opportunities/projects with cross functional partners.
• Develops and implements collaboration plans with internal stakeholders on Institutional and office-based teams.
• Provides guidance to LTC Sales team members on regional LTC accounts.
• Acts as liaison to multiple stakeholders including: Sales Leadership, Managed Markets, Marketing, and Medical Affairs to coordinate overall LTC strategy for major national accounts.
• Participates and contributes to Regional calls and meetings as appropriate.
• Assists the LTC teams in creating strategic business plans for each assigned account, ensuring strong account knowledge that produces results focusing on product and ACADIA team access.
• Establishes work standards that are aligned with ACADIA's corporate culture, vision, and values.
• Adheres to all compliance and promotional guidelines.
• Other duties as assigned.

Education/Experience/Skills:

Requires a Bachelor’s degree in marketing, health care, life science, business administration or an equivalent combination of relevant education and experience may be considered.  A minimum of 7 years of progressively responsible sales, account management and/or marketing experience in the pharmaceutical or biotech industry required, CNS experience strongly preferred. A minimum of 3 years’ experience working in a Long Term Care environment/channel and working in a field based position required.  Experience interacting and developing relationships with KOL’s, Centers of Excellence (COE), or complex integrated health systems is strongly preferred.  Experience with Fellowship and advocacy programs strongly desired.  Requires excellent matrix management skills both internally and externally with client base.  Must be in good standing with the FDA.

Must possess:

• Broad-based managed markets experience covering a multi-state territory required.
• Demonstrated leadership and excellence in formulating strategies to address future competitive/industry developments.
• Creativity, situation analysis/problem solving skills and analytical skill ability.
• Strong teamwork skills with the ability to effectively lead a cooperative team effort and organize resources to meet account priorities and achieve team goals.
• Outstanding interpersonal skills, including genuine care and concern for others, with a proven ability to establish and maintain strong relationships with key accounts.
• Broad business perspective, including a solid working knowledge of office operations and systems.
• Ability to effectively communicate department or area issues and results within and across functional areas and conducting presentations of technical information concerning specific projects or timelines.
• Ability to gain cooperation of others.
• Ability to make and prioritize process and resource decisions based on overall team needs.
• Valid driver’s license and acceptable driving record
• Ability to travel up to 70% of the time

Scope:

Receives assignments in the form of objectives. Follows processes and operational policies in selecting methods and techniques for obtaining solutions; determines how to use resources to meet schedules and goals. Works on issues of diverse scope which require evaluation of a variety of factors ad an understanding of functional area objectives and trends. Erroneous decisions or failure to achieve results may add to costs and impact the short-term goals of the organization.

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