Customer Service Representative (CSR) – Virtual Assistant

Job Title: Customer Service Representative (CSR) – Virtual Assistant (3 Positions)

Client Location: Munich, Germany

Job Type: Full-Time | Remote | Bi-Weekly Pay

Salary: €800 – €1,350/month (depending on experience)

Industry: Real Estate

About the Client

Our client is a growing real estate company based in Munich, Germany, focused on delivering excellent service to property buyers, sellers, and tenants. As they expand their operations, they are looking for three reliable Customer Service Representatives (CSR) Virtual Assistants to support client communication, manage inquiries, and ensure a seamless customer experience.

Role Overview

- This is a fully remote, full-time role for proactive and detail-oriented CSR Virtual Assistants.

- The selected candidates will manage customer interactions across email, chat, and phone, ensuring timely responses and high-quality support. You will play a key role in maintaining client satisfaction and supporting day-to-day operations.

Key Responsibilities

- Respond to customer inquiries via email, chat, and phone calls in a timely and professional manner

- Assist clients with property-related questions, bookings, and general information

- Handle and resolve customer concerns efficiently while maintaining a positive experience

- Maintain and update client records in CRM systems

- Track inquiries, leads, and follow-ups to ensure timely resolution

- Coordinate with internal teams regarding property listings, availability, and updates

- Escalate complex or urgent issues when necessary

- Maintain accurate logs of all customer interactions

- Support administrative tasks related to client management and documentation

Candidate Requirements

- 2+ years of experience as a Customer Service Representative, Virtual Assistant, or similar role (1 year of experience is also welcome to apply)

- Proven experience handling email, chat, and phone support

- Strong English communication skills (written and verbal)

- Experience using CRM or customer support tools

- Ability to multitask and manage time effectively in a remote environment

- Strong attention to detail and organizational skills

- Reliable internet connection and a professional remote workspace

Preferred Skills

- Experience in real estate, property management, or related industries

- Familiarity with property listings and client coordination

- Basic understanding of real estate processes (rentals, sales, inquiries)

- Experience working with international clients

Apply Now

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ready to join a growing real estate team, apply now by clicking the button below.