About Foundever:
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.
Role purpose
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Own and drive enterprise-wide AI enablement across Foundever’s corporate functions
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Translate Foundever’s AI strategy into practical, scalable, and valuedriven use cases for HR, Finance, Legal.
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Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices
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Act as a central orchestrator for all Corporate functions, IT, Data, Security, and AI product teams
Key responsibilities
Enterprise AI enablement & strategy
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Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.)
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Identify, prioritize, and structure highimpact AI and automation opportunities
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Ensure alignment with Foundever’s business strategy, digital transformation agenda, and AI governance
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Establish clear value tracking (productivity, quality, cost, risk mitigation)
Use case delivery & scaling
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Lead AI initiatives endtoend: ideation → testing → industrialization
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Partner with corporate leaders to redesign processes, not just automate tasks
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Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows
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Ensure use-cases are scalable, secure, reusable, and integrated with our enterprise platforms
Adoption, change & enablement
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Drive AI adoption at scale through change management, communication, and training
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Build AI literacy across corporate teams and leadership
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Define best practices, playbooks, and standards for internal AI usage
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Promote a culture of experimentation and continuous improvement
Governance & stakeholder management
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Serve as the primary owner for internal AI enablement across corporate functions
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Partner closely with IT, Data, Security, Legal, Compliance, and Privacy teams
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Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management)
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Provide executive-level reporting and recommendations
Team & ecosystem leadership
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Build and lead a highimpact, crossfunctional team (AI product owners, transformation leads, automation experts)
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Manage relationships with technology partners, platforms, and vendors
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Leverage Foundever’s global scale to reuse and standardize AI solutions
Success metrics
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Tangible productivity and efficiency gains across corporate functions
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Adoption and usage of AI tools and solutions
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Reduction in manual effort and process cycle times
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Stakeholder satisfaction and business impact
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Compliance with security, privacy, and governance standards
Profile & experience
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10+ years in digital transformation, AI, automation, or enterprise technology
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Proven experience delivering enterprise-scale transformation
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Strong understanding of GenAI, AI platforms, automation, and copilots
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Experience working with corporate functions and senior stakeholders
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Ability to operate in a global, matrixed organization
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Pragmatic, execution-oriented, and outcomefocused mindset
Why Foundever
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Play a key role in shaping Foundever’s internal AI journey
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Direct impact on employee experience and enterprise productivity
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Strong alignment with Foundever’s human + AI operating model
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Opportunity to scale AI from pilots to real, measurable enterprise value
