Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Account Management Customer Retention Marketing Performance Measurement And Management Customer Success Management Cross-Functional Collaboration Opportunity Analysis Data-Driven Decision Making Customer Success Management AdWorks Market Analysis Integrated Reporting Stakeholder Communications Profitability Management Microsoft Dynamics CRM Pipeline Planning Quota Achievement Organizational Structure

Other Skills

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Extroverted
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Communication
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Relationship Building
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Time Management
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Teamwork
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Social Skills
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Self-Motivation
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Enthusiasm
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Presentations

Roles & Responsibilities

2+ years in Customer Success or Account Management
Experience with and an understanding of performance marketing
Proven track record meeting or exceeding sales, retention, and/or upsell quotas
Language proficiency: Chinese (Native); English (Professional Working Proficiency)

Requirements:

Act as the main point of contact and manage the relationship with assigned clients
Increase client value by promoting expansion and upsell opportunities
Own communication, escalate client feedback, advocate for client internally
Drive retention and prevent client churn

Job description

Mistplay is the #1 loyalty app for mobile gamers. Our community of millions of engaged mobile gamers come to Mistplay to discover new games to play and earn rewards. Gamers are rewarded for their time and money spent within the games and can redeem those rewards for gift cards. Mistplay is on a mission to be the best way to play mobile games for everyone everywhere! Download Mistplay on the Google Play Store here and follow us on Instagram, Twitter and Facebook.

The Account Manager (China) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.

What you'll be doing

Act as the main point of contact and manage the relationship with assigned clients
Increase client value by promoting expansion and upsell opportunities
Own communication, escalate client feedback, advocate for client internally
Drive retention and prevent client churn
Identify opportunities and manage pipeline of upsells and drive client LTV
Work closely with ad operations team to identify opportunities to improve client performance and drive upsell opportunities
Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
Provide clients with feedback and insights to improve relationships
Manage opportunities and communications via CRM
Report to Head of Commercial in China or AM lead position

What we're looking for

2+ years in Customer Success or Account Management
Experience with and an understanding of performance marketing
A proven track record of success managing profitable client relationships
Outgoing with strong relationship building skills
Excellent interpersonal and collaboration skills
Experience working with market research and other tools for prospecting
Excellent communicator and presenter
Organization and time management skills
Enthusiastic and passionate
Proven track record meeting or exceeding sales, retention, and/or upsell quotas
Self-sufficient high performer who enjoys contributing to the success of your team
Experience in the mobile gaming or adtech market a huge plus
Language proficiency: Chinese (Native); English (Professional Working Proficiency)

Why Mistplay?

We strive to make our work environment as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more. Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.

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