Staff Software Engineer - CRM - US (Remote)

The Opportunity

We don't just use AI. We build with it, ship with it, and think with it. We're in the top 1% of companies applying AI effectively, not just to our products, but to how we build them. With an unlimited budget for Anthropic tokens, our engineers use AI agents to write, review, and ship production code every day. We're building toward a world where humans design systems and AI builds them, and we're already further along that path than almost anyone else.

As a Staff Software Engineer, you'll be a technical leader at the center of this transformation. You'll shape platform architecture, drive AI-powered product delivery, and raise the bar for what a small, AI-augmented engineering team can accomplish. This is a role for someone who already lives in their terminal with AI, who has strong opinions about how AI changes system design, and who wants to help define what a next-generation engineering organization looks like.

 

What You'll Do as a Staff Engineer on Our CRM Team

Here are examples of the kinds of initiatives you'd work on today:

AI-powered relationship intelligence. Build the data-enrichment and scoring systems that analyze behavioral signals, detect life events, and surface proactive recommendations telling agents exactly who to reach out to and why.

Autonomous conversational AI for lead nurture. Evolve a long-running, SMS-based and phone-based AI system that engages, qualifies, and follows up with real estate leads for up to 12 months across hundreds of thousands of contacts.

Unified contact graph and integrations hub. Design the contact data model that brings together email sync, third-party CRMs, enrichment providers, and direct agent input into a single source of truth with bidirectional sync and cross-source deduplication.

AI-driven workflow automation. Build the automation layer (Smart Actions, Smart Tasks, Deals Pipeline) that turns a traditional CRM into a proactive system that learns from agent behavior and surfaces the right next step.

 

What We're Looking For

You already build with AI daily. You use Claude Code as a core part of your workflow, not as a novelty

You have strong opinions, loosely held, about how AI changes software architecture, team structure, and engineering culture

You think in systems. You connect technical decisions to customer outcomes and long-term business value

You communicate clearly and directly. You can explain complex tradeoffs to product, design, and executive stakeholders

You're energized by ambiguity and speed. You thrive in a fast-growing company where the roadmap evolves and ownership is real

You like to have fun at work. We take our craft seriously, but we don't take ourselves too seriously. We celebrate wins, crack jokes, and genuinely enjoy building together

8+ years of professional software engineering experience, with meaningful time in senior or staff-level roles

Deep expertise in TypeScript, Node.js, and React

Experience designing and operating scalable microservice architectures in cloud-native environments (AWS preferred)

Strong understanding of GraphQL, event-driven systems (Kafka, SQS), and distributed databases (PostgreSQL, DynamoDB, Elasticsearch)

Proven track record leading high-impact initiatives from concept through production in a SaaS environment

Expert-level grasp of software design principles and experience with multi-tenant platform architectures

Frontend: React, Tailwind, Apollo

Backend: Node/TypeScript Microservices

Data: Postgres, Redis, Elasticsearch

Infrastructure: AWS, Kubernetes, Lambda, Temporal

Messaging: Kafka, SQS