4-8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or similar roles
Hands-on experience with CRM systems (Salesforce strongly preferred) with building reports, workflows, and dashboards from the ground up
Strong analytical skills with attention to detail and data accuracy
Experience working across Sales, Marketing, and customer-facing teams with exceptional collaboration capabilities
Requirements:
Build and maintain dashboards and reporting that provide visibility into pipeline health, conversion rates, and performance across the full growth funnel; ensure lead flow, attribution, and campaign tracking are visible and actionable; track partner-sourced and partner-influenced revenue; monitor win/loss data and sales cycle metrics
Define and maintain funnel stages, pipeline definitions, and key performance indicators; guide the ongoing refinement of the sales process and qualification criteria; ensure CRM stages reflect how deals move and maintain data integrity within Salesforce
Develop revenue modeling and adoption tracking for new pricing and packaging initiatives; drive the operating rhythm by structuring pipeline and forecast reviews; guide forecasting processes and improve data accuracy and confidence; document processes to establish consistent Growth-team routines
Actively contribute to Growth goals, collaborate across Sales, Marketing, Solutions, and Partnerships; provide clear, actionable insights; own reporting systems and drive continuous improvement; stay current with trends in revenue operations and analytics, and support DEAI initiatives
Job description
Position: Revenue Operations Manager Department: Growth Reports to: Chief Growth Officer Location: Full-time / Work-from-home / Remote Compensation: $82,400 - $103,000 Open through: April 8, 2026
Tessitura is a nonprofit technology company for arts and cultural organizations, dedicate to helping them thrive. We provide a unified CRM and commerce engine that brings together marketing, ticketing, fundraising, and customer data - enabling organizations to drive revenue, understand their audiences, and deliver more meaningful experiences.
Our platform powers 800+ organizations across ten countries, including world-renowned performing arts centers, museums, orchestras, and cultural institutions, as well as innovative and emerging organizations that are redefining how culture is experienced and accesses by their communities.
By equipping these organizations with better technology and insight, we help them expand their reach, strengthen relationships, and amplify the tremendous cultural and social value they deliver to their communities.
Job Summary
The Revenue Operations Manager brings clarity and accountability to how Tessitura grows. This is a hands-on, build-it-from-scratch role for someone who gets energy from creating systems that didn't exist before and making sure they're used, trusted, and drive better decisions.
You will build dashboards, reporting, and processes that give the Growth organization a shared understanding of what's working, where pipeline is breaking down, and what needs to change. More than just reporting, you'll help establish the operating rhythm that connects data to decisions, structuring how Marketing, Sales, Solutions, and Partnerships review performance, identify gaps, and adjust.
This role owns the connective tissue of the revenue engine: pipeline visibility, funnel definitions, forecasting accuracy, and the reporting infrastructure that make accountability possible. You will work closely with the Chief Growth Officer and Growth leadership to make the revenue engine more predictable, measurable, and effective.
This is a foundational hire. You'll have the opportunity to shape how Revenue Operations works at Tessitura from the ground up, with a clear path to grow into a more strategic RevOps leadership role as the function matures.
Build and maintain dashboards and reporting that provide clear visibility into pipeline health, conversion rates, and performance across the full growth funnel
Ensure lead flow, attribution, and campaign tracking are visible and actionable, not owning marketing execution, but ensuring the data tells the story clearly
Create and maintain views that track partner-sourced and partner-influenced revenue contribution
Track and report on win/loss data, sales cycle length, and conversion rates by stage and segment
Define & Maintain the Revenue Process
Define and maintain funnel stages, pipeline definitions, and key performance indicators across the growth system
Guide the ongoing refinement of the sales process and qualification criteria, ensuring CRM stages reflect how deals move
Maintain CRM growth data integrity and reporting reliability within the Growth organization (Salesforce)
Develop revenue modeling and adoption tracking for new pricing and packaging initiatives as they roll out
Drive the Operating Rhythm
Lead the structure and cadence of pipeline and forecast reviews, bringing the data narrative that drives discussion
Identify where pipeline or process breakdowns exists and surface them with clarity helping the team see what the data says before jumping to solutions
Guide forecasting processes and improving data accuracy and confidence over time
Document processes and help establish consistent operating rhythms across Growth teams
General Responsibilities
Actively contribute as a member of the Growth organization to support company goals
Build strong working relationships across Sales, Marketing, Solutions, and Partnerships
Provide clear, actionable insights that help teams make better decisions
Take ownership of reporting and relevant systems within scope, ensuring they are maintained and continuously improved
Adapt to evolving priorities and support ongoing operational improvements
Support company DEAI initiatives and contribute to an inclusive, respectful workplace
Stay current with trends and best practices in revenue operations and analytics
Required Skills & Experience
4-8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or similar roles
Hands-on experience with CRM systems (Salesforce strongly preferred) - you've built reports, workflows, and dashboards from the ground up, not just maintained someone else's
Strong analytical skills with attention to detail and data accuracy - you care about whether the numbers are right, not just whether they look good
Experience working across Sales, Marketing, and customer-facing teams - you know how to earn trusts and credibility
Active use of AI tools for data analysis, reporting, and workflow automation - you're already using AI to work faster and smarter, and you're always looking for the next way to apply it
Exceptional collaboration capabilities
Ability to manage multiple priorities and meet deadlines in an environment where you're building while operating
Strong communication and problem-solving skills - you can explain what the data says in a way that drives action, not just awareness
Comfort with ambiguity and building from scratch - you're energized, not frustrated, when the playbook doesn't exist yet
Nice to Have
Experience with B2B SaaS or enterprise software
Familiarity with marketing automation platforms and attribution models
Experience supporting or implementing sales methodologies (such as MEDDPICC, SPIN, etc.)
Passion for arts, culture, or mission-driven organizations
Other
Occasional travel may be required
How to apply Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]
Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Benefits and Compensation The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation. Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.
Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.
Equal Opportunity Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.
