We anticipate the application window for this opening will close on - 8 Apr 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 25% of travel to enhance collaboration and ensure successful completion of projects.

Careers that Change Lives

The Neuromodulation and Pelvic Health (NMPH) Customer Care Sr. IT Project Lead is a member of the NMPH Customer Care Operations team and is responsible for the development and maintenance of our IT systems and processes.

The Sr. IT Project Lead will provide technical and project management support for various systems and including primary ownership of ServiceNow and Salesforce. The role will lead and deliver system stability and enhancements. This role will partner with contact center leadership to ensure operational effectiveness, issue resolution, and performance optimization for contact center agent workflows. In addition, this individual will coordinate with the operations team to ensure cross expertise support is provided and holistic objectives are met. The role will also support general process improvement efforts and work to develop and optimize our data visualization and dashboards.

With the customer at the center of everything we do, this position will leverage technology to automate customer experiences and drive workflow improvements that allow us to deliver exceptional experiences and performance. 

Responsibilities may include the following and other duties may be assigned.

• Work with customer care leadership to develop and optimize user experience

• Write user stories, develop acceptance criteria, coordinate with developers, write test scripts, and coordinate UAT/Regression testing.

• Troubleshoot issues identified in the system and implement solutions.

• Leverage the internal IT ticketing system to escalate system issues.

• Follow Medtronic’s quality system procedures to ensure compliance with system validation
  requirements.

• Partner with ServiceNow and Salesforce platform teams and other businesses to manage environment.

• Develops and manages all facets of the project(s) from intake through implementation and
  closure to measuring utilization and ROI.

• Establish operational plans and roadmaps for product capabilities and implement policies and strategies to support product growth

• Lead in innovation and strive for continuous improvement and consistency in deliverables.

• Communicate with internal and external customers and vendors regarding ongoing operations and align strategy to accelerate product development and/or to support product launches.

• Communicate business and operational developments.

• Plan and prioritize assigned tasks to ensure flawless execution.

• Responsible for effectively managing the constraints of project management: scope, cost, and schedule. Monitor and control project financial metrics and adjust where necessary to
  meet scope, schedule and budget expectations

• Provide technical and analytical guidance and recommendations to leadership governance bodies.

• Travel: Up to 25% may be required for periodic meetings or trainings

Must Have: Minimum Requirements

• Bachelor’s degree required

• Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.

Nice to Have

• IT Business Analyst experience

• Experience managing systems with multiple integrations

• Experience with Call Summary Automation solutions

• Experience with Salesforce system, ServiceNow system, and user management

• Familiarity with creating Business Objects reports

• Experience with multiple CX platforms such as Five9, NICE & Cisco

• Experience developing PowerBI and Tableau dashboards

• Ability to pull data from various sources, synthesize the information and present in such a way that provides insights and recommendations

• Experience leading complex projects in a high-volume environment

• Experience leading cross functional projects and influencing others without authority

• Familiarity with Medtronic’s development process

• Experience working in a highly regulated environment

• Strong analytical and problem-solving skills to implement effective solutions

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$104,000.00 - $156,000.00

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.