SVP & GM, Auto

Role Summary/Purpose: 

Synchrony’s Auto SVP and General Manager is a Team Leader responsible for many of the Top 10 clients within the broader Auto business. A few of these Top 10 clients include Pep Boys, Mavis, Big Brand Tire, and Meineke.

This critical and highly visible executive team leader will focus on delivering the broader Auto business strategy while increasing overall sales, application growth, new account volume, revenue, and net income for this Auto portfolio.  Delivering profitable growth in a scalable approach is significant for this role.  The SVP/GM will also evaluate business development opportunities and new adjacencies as well as develop new strategies to drive earnings accretion through greater integration into the broader auto network and SYF ACE initiatives, including Marketplace. 

This role reports to the SVP, Auto Leader in the Home and Auto platform and is a member of the Auto senior leadership team. 

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. 

Essential Responsibilities:

Multi-Client Portfolio & Network Leadership 

• Lead and direct a team of 6 client leaders, with oversight of 3 specific P&Ls, 1 shared multi-client portfolio and multiple highly profitable relationships  

• Develop strategic vision and overall client growth plan, including the identification of new market opportunities and commercialization of PFCCs 

• Help lead strategy development and tactical execution of client initiatives to maximize Synchrony Car Care network opportunities.  

• Develop engagement plan and drive enrollment, conversion, and training of fragmented and SMB population to maximize activation.

• Understand and anticipate portfolio dynamics to develop, support and implement key business strategies and contractual deliverables.  

• Drive and execute business strategies to improve cardholder network engagement, portfolio profitability, and long-term financial performance.  

Client, P&L and Contract Ownership 

• Leadership of 20+ contractual relationships and the renewal strategy for each.

• Lead development of all key performance targets and business drivers. 

• Own and drive overall portfolio financial and network performance.  

• Partner with Functional Leadership to execute new portfolio initiatives and key growth strategies.  

• Lead cross-functional prioritization of Client and Synchrony Car Care Technology and Digital initiatives relative to existing or proposed client roadmaps.   

• Familiarity with SYF contracts and economic structures including gain share and dealer agreements.  

• Understand and deliver key client metrics/SLAs.  

Partner & People Development 

• Cultivate and maintain excellent working relationships with client groups and stakeholders.  

• Identify opportunities to elevate client relationships and drive program awareness through ELT engagement, Synchrony curated events and industry conferences. 

• Identify and cultivate talent to build robust leadership bench and support business growth.  

• Provide leadership to ensure adherence with all external and internal Compliance and Regulatory requirements, including Band 1, Band 2 and Band 3 oversight procedures.  

• Support H&A platform and business wide initiatives as needed.  

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements: 

• Bachelor's degree with major in Business, Finance, Marketing, or related field, or 10+ years of financial services 

• Minimum 7 years’ leadership experience in financial services or within industry. 

• Minimum of 7 years' experience in managing GPCC, promotional finance, and private label portfolios at the senior level. 

• Minimum of 5 years’ negotiation experience. 

• Must be willing to travel up to 35% of the time. 

Desired Characteristics: 

• Deep commercial management expertise and mastery of commercial disciplines. 

• Market—centric mindset: balances meeting needs of partners and consumers with those of company, employees, and shareholders. 

• Strong marketing, creative and analytical skills to address significant changes occurring in Auto segment and financial services markets 

• Extensive knowledge, and familiarity with retail banking & payments landscape. 

• Ability to influence, and interface with senior corporate decision makers in driving tactical and strategic direction 

• MBA or Master’s Level Education 

Grade/Level: 15

The salary range for this position is 200,000.00 - 330,000.00 USD Annual.  This position is also eligible for an Annual Incentive Plan target of 25% of salary and an Annual Equity target of 25% of salary.  

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. 

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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