Company
Cox Communications, Inc.Job Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Compensation includes a base salary in the range of $76,600.00 - $114,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00.Job Description
Customer Success Manager II
Job Summary
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
Are you passionate about customer success and eager to make a real impact with cloud services? RapidScale is seeking a motivated Customer Success Manager II (CSM II) to join our dynamic team! In this role, you'll be the driving force behind our customer relationships, ensuring they receive maximum value from our cloud solutions. You'll proactively manage accounts, monitor service performance, and collaborate with internal teams to champion customer advocacy. As the primary point of contact for your assigned customers, you'll be their trusted advisor, helping them achieve their business goals and driving retention and renewal.
Key Responsibilities
Develop and maintain strong customer relationships, acting as the main point of contact for assigned accounts
Conduct regular service reviews, including Monthly and Quarterly Business Reviews (MBRs/QBRs)
Monitor service performance and address any issues to ensure SLAs and KPIs are met
Identify customer needs and recommend additional RapidScale solutions to enhance their cloud environments
Work closely with Sales, Support, and Technical teams to improve service delivery and customer advocacy
Advocate for customers internally, ensuring their feedback drives improvements
Manage contract renewals and collaborate on expansion opportunities
Track customer advocacy through surveys and proactively address any concerns
Qualifications
Minimum:
Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field
Experience in customer success, account management, or service delivery within a technology environment
knowledge of cloud computing, IT infrastructure, and managed services
Experience managing escalations and improving customer retention
Familiarity with Salesforce, ServiceNow, or similar CRM/ticketing systems
Preferred:
Bachelor's degree in Business, Communications, or IT
Benefits
About Us

Unite Us

Onfido

Hudl

Hootsuite
Thumbtack Philippines

Cox Automotive Inc.

Cox Automotive Inc.

Cox Automotive Inc.