Business Process Analyst – Member Services

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Business Process Improvements, Communication, Critical Thinking, Detail-Oriented, Workflow Design

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

No

Job Description:

At GDIT, people are our differentiator. We are seeking a Business Process Analyst to support the Member Services function of a federal limited healthcare program. Your work will strengthen the operational performance of a program serving a critical mission.

The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health, part of the Centers for Disease Control and Prevention in the U.S. Department of Health and Human Services. The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania. 

HOW YOU WILL MAKE AN IMPACT

• Serve as a liaison between Member Services and cross‑functional program areas to improve workflows and operational effectiveness

• Document future‑state workflows to support continuous improvement initiatives

• Document, update, and maintain SOPs, job aids, business requirements, and process flow diagrams

• Analyze operational trends, KPIs, and performance metrics to identify gaps and recommend improvements

• Support the Member Services Lead with Client communications, reporting, presentations, and deliverables

• Conduct root‑cause analysis on issues impacting quality, data integrity, or member experience

• Participate in cross‑functional working groups and contribute analytical insights

• Partner with technical teams to enhance tools, processes, and work products

• Support change management activities including communication, training updates, and implementation planning

WHAT YOU’LL NEED TO SUCCEED

Minimum Qualifications

• Strong analytical, critical thinking, and problem‑solving skills

• Ability to work independently, adapt quickly, and manage multiple tasks

• Understanding of organizational workflows, data flow, and process interdependencies

• Excellent written and verbal communication skills

• High attention to detail, accuracy, and consistency

• Ability to obtain and maintain a Public Trust clearance

PREFERRED QUALIFICATIONS:

• Experience supporting federal health programs such as CDC, CMS, VA, or similar environments

• Familiarity with the structure and operations of health plans or other Third‑Party Administrator (TPA) contracts

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

#GDITFedHealth

#GDITWTCJobs

The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans