Bilingual Vocational Rehabilitation Specialist - Quebec City

The National Rehabilitation Service is looking for a motivated individual to join our team as a bilingual Vocational Rehabilitation Specialist, providing vocational rehabilitation services to eligible members of the Canadian Armed Forces (CAF). 
The incumbent will be responsible for facilitating the return to work of plan members through customized return-to-work strategies designed in collaboration with clients, colleagues and care providers. A typical workday involves meeting with plan members and healthcare professionals and coordinating activities with care providers to ensure a smooth return to work. The Rehabilitation Specialist's responsibilities include budget management and planning, as well as implementing return-to-work programs. Duties may also include mediation and negotiation sessions with interested parties. The position requires an outstanding ability to multi-task, a flexible approach, and the ability to prioritize, given the often-conflicting demands of tight deadlines.

Special Conditions: This role is from a home-based office and regional travel will be required. You will be responsible for managing a rehabilitation caseload covering the geographic area of Quebec City and surrounding areas. Coverage of other regions may be required.

Position Responsibilities:

• Developing, monitoring, and implementing innovative and goal-oriented vocational rehabilitation strategies for claimants in receipt of disability benefits.

• Contributing to the overall profitability of Group Disability by facilitating more timely return to work for claimants.

• Work with Policyholders to develop creative return to work solutions

• Budget management

• Provide effective communication to policy holders and members, and various medical professionals, often delivering complex and/or difficult messages

• Vendor Management: ensuring the most effective and efficient treatments are available to our claimants.

Required Qualifications:

• Related University degree; preference will be given to those candidates with Health Sciences related education with a focus in Psychology, Counseling or Nursing.

• Professional recognition like the Accredited Rehabilitation Professional (ARP) and/or Canadian Certified Rehabilitation Counselor (CCRC) is an asset.

• Extensive vocational rehabilitation experience (5 yrs) or several years active rehabilitation experience

• Sound knowledge of Rehabilitation Industry Standards, Disability Insurance and medical terminology, and Disability and Rehabilitation management best practices

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Experience managing budgets in a professional setting

• Valid driver's license and car is required to travel to various locations

• Proficient in Microsoft Office

• Comfortable giving presentations to large groups (Virtually or in Person)

• Excellent oral and written communication skills.

Preferred Qualifications:

• Ability to multi-task and prioritize when case loads may be large and complex.

• Excellent interpersonal and conflict management skills

• Ability to make difficult decisions which may have significant impact on claimants and our Business independently

• Proven problem-solving skills.

• Strength in working independently and in a cohesive team environment

• Accuracy and attention to detail

• Proven analytical, and organizational skills

• Demonstrated ability to think of creative solutions to rehabilitation problems

• Interest in helping others make gainful return to employment

• Prior military experience would be a strong asset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

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