Business System Adoption Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

OBJECTIVES/PURPOSE

• Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership
• Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials
• Support clinical systems BSO and change management functions by contributing to process development, training, and change management.

ACCOUNTABILITIES

• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities
• Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications
• Support system readiness analyses for the enablement of new capabilities.
• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities
• Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
• Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption
• Responsible to supporting the education and awareness of available support resources for the end users

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Bachelor’s Degree or international equivalent preferred, advanced degree preferred
• 4+ years of experience in business analysis, stakeholder engagement, change management
• 3+ years of experience in the life sciences preferred, with experience in clinical trial managment/operations preferred
• Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus.
• Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results
• Ability to navigate complex challenges with a solution-oriented mindset
• Experience with communication and presentation to cross-functional audiences
• Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities.

What ICON can offer you:

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At ICON, inclusion & belonging are fundamental to our culture and values.   We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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