US Salary Range: $90,500 - $120,000
Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.
This Enterprise Customer Success Manager (ECSM) owns the end-to-end success of Bonterra’s largest and most strategic customers. This role is responsible for driving retention, growth, and measurable client outcomes by combining strong account leadership with deep expertise in CSR, employee engagement, and social impact programs.
You will serve as both a strategic advisor and execution partner—guiding clients from implementation through long-term adoption and expansion—while helping them build high-impact, engaging programs that deliver measurable business and social value.
Own Enterprise Client Success & Business Outcomes
Manage a portfolio of Bonterra’s largest, most complex customers, driving retention, satisfaction, and expansion
Define success metrics with clients and regularly track progress against business, engagement, and social impact goals
Establish and maintain strong relationships with executive stakeholders and program owners
Monitor client health and engagement, proactively identifying risks and executing retention and success plans
Stay informed on client-specific dynamics (e.g., funding, policy, organizational changes) and adjust strategy accordingly
Drive Program Strategy, Adoption & Engagement
Serve as a product and domain expert across Bonterra’s platform, advising on best practices for CSR, employee engagement, and social impact programs
Partner with clients to design and evolve impactful programs, including giving, volunteering, DEI, and community engagement initiatives
Provide strategic guidance on campaign planning, social impact calendars, and key moments (e.g., disaster response, seasonal campaigns)
Enable client stakeholders (admins, ambassadors, ERG leaders) through training, content, and ongoing coaching to maximize adoption and engagement
Deliver insights and recommendations to improve participation, outcomes, and overall program effectiveness
Lead Cross-Functional Execution
Collaborate with Sales on account planning, renewals, and expansion opportunities (cross-sell/upsell)
Partner with Product to provide client feedback, influence roadmap priorities, and represent the voice of the customer
Work with Marketing and Nonprofit teams to deliver relevant content, campaigns, and nonprofit partnerships that enhance client programs
Coordinate with Support, Implementation, and Technical teams to ensure seamless client experience and issue resolution
Act as a Strategic Voice of the Customer
Provide internal visibility into client health, risks, and growth opportunities
Identify patterns and insights across enterprise clients to inform segmentation, playbooks, and go-to-market strategy
Develop clients into advocates, references, and champions within the Bonterra ecosystem
Elevate the Function & Scale Impact
Mentor and support other Customer Success team members on enterprise account strategy and program execution
Contribute to the development of playbooks, frameworks, and scalable success motions
Bring proactive ideas to improve team processes, client experience, and cross-functional collaboration
Contribute to Bonterra’s thought leadership in CSR, social impact, and employee engagement
Requirements
5–10 years of experience in Customer Success, Partner Success, or Account Management in SaaS or a related field
Proven track record managing enterprise or Fortune 500 customers with strong retention and satisfaction outcomes
At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
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At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.
We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.
Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.
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At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.
If you require a reasonable accommodation during the application process, please submit a request.
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