Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Customer Success Management Client Services Customer Relationship Management Cross-Functional Collaboration Customer Engagement Account Management Customer Retention Project Management Service Tier Demonstration Skills Stakeholder Communications Market Segmentation Issue Management Customer Centricity Social Influences

Other Skills

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Team Leadership
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Mentorship
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Communication
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Negotiation
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Teamwork
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Relationship Building
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Problem Solving

Roles & Responsibilities

3+ years of professional experience leading customer-facing teams
2+ years of professional experience in the Hospitality field
Experience in building or supporting differentiated service tiers or unique customer segments
Proficiency in using customer CRM and engagement tools

Requirements:

Nurture long-term relationships, proactively identifying issues, and guiding customers throughout their journey with the product
Oversee, mentor, and ensure client satisfaction with the solution and processes
Develop and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor
Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer

Job description

Description

We are looking for a Global Customer Care Agent to join our customer Care team in India.

The Customer Success Team Lead will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence

Responsibilities

Nurturing long-term relationships, proactively identifying issues, and driving customers throughout their journey with our product.
Overseeing, mentoring and ensuring clients satisfaction with the solution and processes.
Develop and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer.
Monitor customer status, identify potential risks, and showcase new product features and functionality.
Proactively identify opportunities for growth and expansion within existing customer accounts.

Requirements

3+ years of professional experience in leading customer-facing teams.
2+ years of professional experience in the Hospitality field.
Experience in building or supporting differentiated service tiers or unique customer segments.
Proficiency in using customer CRM and engagement tools.
Strong project management skills.
Ability to influence, persuade, negotiate, and build good relations with customers.
Passion for customer success and a commitment to delivering an outstanding customer experience.
Willing to provide a “Hands-on” approach.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong verbal and written English communication skills.