Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Patient Referral Care Coordination Medical Abbreviations Electronic Referrals Project Coordination Patient Evaluation Health Screenings Online Communication

Other Skills

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Word Processing
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Organizational Skills
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Non-Verbal Communication
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Adaptability
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Multitasking
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Time Management
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Teamwork
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Critical Thinking
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Personal Integrity
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Customer Service
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Organizational Skills
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Detail Oriented
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Physical Flexibility
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Social Skills
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Problem Solving

Roles & Responsibilities

Minimum 2 years’ experience as a Referral Coordinator (preferred)
Bachelor’s degree preferred or combination of education and experience
Strong customer service focus with excellent verbal and written communication skills
Strong problem-solving, multitasking, and ability to manage multiple tasks in a fast-paced environment

Requirements:

Manage eReferral processing, patient appointment scheduling, verification of benefits, and insurance authorizations
Screen referrals and coordinate scheduling; communicate with referral sources, patients, nurses, providers, Administrative Assistants, and insurers to facilitate care
Maintain patient-centric service with attention to detail, empathy, and professional communication; multitask effectively in a fast-paced environment
Act as liaison between patients, clinical staff, and medical providers to ensure coordinated care and timely communication

The GW Medical Faculty Associates

About The GW Medical Faculty Associates

At The GW Medical Faculty Associates, we strive to do nothing less than to transform the art of healing. We have more than 750 providers that care for patients through 51 medical specialties. They write the books your physician studies today and teach the doctors who will treat your sons and daughters tomorrow. We are committed to comprehensive, thorough and accessible patient care. We see patients on our main campus at GW University, Sibley Memorial, Suburban and INOVA Fairfax Hospitals, too. We are a sought-after resource for patients who come here from all over the world, and for doctors as far away as Antarctica who seek our counsel through telemedicine. We are national leaders in implementation of the Electronic Healthcare Record, which allows your doctors to work from a single, secure electronic patient file. That contains costs and makes treatment plans more precise, and expedites the pace of clinical research. We are a 501 (c) 3, not-for-profit organization. Our mission is to enrich lives through the delivery of exceptional care that exceeds the expectations of our patients and their families, transform healthcare education and advance discovery.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Position Summary

Performs a wide range of access administrative duties to include eReferral processing, patient appointment scheduling, verification of benefits, insurance authorizations and screening, communication with referral sources and other tasks assigned. Requires the ability to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and physicians. Must be patient-focused, with attention to detail, and empathetic to the patient’s needs.

Position requires knowledge of general medical terminology. He or she works directly with the clinical staff and acts as a liaison between the patients and medical providers. This position requires daily communication and collaboration with patients, nurses, providers, Administrative Assistants, and medical insurance companies to coordinate care. Communication and respect for the patient is essential to build rapport. Patient assessment skills are essential. This individual must be able to prioritize tasks and utilize time efficiently. The person in this position must be able to think critically and logically to facilitate appropriate scheduling of appointments.

Required Skills and Competencies
• Minimum 2 years’ experience as a Referral Coordinator (preferred)
• Bachelor’s degree preferred or combination of education and experience
• Strong customer service focus
• Must have excellent verbal and written communication skills.
• Must possess strong problem-solving skills to identify and resolve scheduling issues
• Must be able to effectively communicate providing verbal feedback in a professional manner.
• Must be able to follow and understand instructions, and react favorably in all work situations.
• Demonstrate personal and professional integrity
• Must have strong interpersonal skills and be mentally adaptable in dealing with variety of people at various levels within and outside GWMFA.
• Must contribute to a positive work environment
• Demonstrate flexibility and partner with all team members to achieve goals
• Excellent organization skills and ability to manage multiple tasks with same level of effectiveness.

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Minimum Qualifications

Education

1-2 years of college or an equivalent combination of training and experience is necessary.

Experience

3 years of secretarial experience, including at least six months of business administration experience is necessary.
Excellent word processing skills are necessary.
2 years in administrative professional role.
Experience in multiple project-based work.
Experience supporting faculty and/or clinicians within academic medicine is a plus.

Physical Requirements

Walk, bend, twist, and reach above the shoulder frequently in an office setting
Must be able to occasionally lift, carry, push, or pull up to 20 lbs. as part of the role
Regularly exposed to healthcare settings that may require personal protective equipment
Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment