E0035G - Sales Processing Analyst II b

E0035G - Sales Processing Analyst II b

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Roles and Responsibilities

• Supports orders sold and delivered in the same country and for two or more geographies within the same region
• Handles the E2E Customer Operations processes for Pointnext Technology Services
• Receives Sales/Partner requests, analyzes it and process it directly in HPE systems
• SME support for AOLs (Complaints, Process questions, compliance)
• Training support for AOLs
• Transform Sales/Partner request into clear and complete instructions to the processing team
• Check if any information missing and wrong conflicting information, clarification with Sales/partners to ensures that all approvals, authorizations, and terms and conditions are included with the request 
• Ensures that country specials/account specials are taken into consideration 
• Must ensure linkage with Credit analyst and confirms credit check
• Obtain multivendor pricing
• Complete Order Acceptance Checklist
• Perform Quality Checks 
• Ensure upcoming renewals for the accounts are ready and available for Sales within the legal periods. Follow through with renewals team.
• Escalation handling, manage interactions with Sales in a way that maximizes customer satisfaction and communicate appropriately with other functions
• Supports OBR (RRC) process
• Maintain data quality of the accounts with updated information using Account profile tool
• Invoice Disputes management - work with Credit and collection team and sales to ensure the disputes are resolved and customer pays the invoice
• Backlog and slippage report management
• Pre-migration report and pre-workflow check
• University Degree or higher based on country rulesAdvanced knowledge and understanding of HPE Portfolio, Processes and Policies

• Good communication and presentations skills
• Analytical thinking
• Time Management
• Customer centric mindset
• Management of change skills
• Can do attitude
• Shift Flexibility
• Language
• Tool Proficiency
• English
• Local language based on SAP (check this with S4) S4 is designed by the local language
• Proficiency
• Microsoft 365 is a must
• SAP is required

What you need to bring:

Education and Experience Required:

• High school or equivalent secondary education certification required
• Bachelor's degree preferred.
• Typically 2 - 4 years experience

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Intermediate

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.