Claims Coordinator

Why join us?

Muuto is rooted in the Scandinavian design tradition characterized by enduring aesthetics, functionality, craftsmanship and an honest expression. By expanding this heritage with forward-looking materials, techniques and bold creative thinking, our ambition is to deliver new perspectives on Scandinavian design.

We are looking for a Claims Coordinator to strengthen our Claims Department, which is part of Sales Support & Customer Care, starting as soon as possible.

Claims Coordinator

As a Claims Coordinator, you will be responsible for handling claims from our retail and contract partners across the globe. You will play a key role in ensuring a consistent, fair and solution-oriented claims process while supporting the daily operations of the department.

You will work closely with internal stakeholders across logistics, product teams & sales ensuring that claims are handled efficiently and professionally.

Your responsibilities

• Evaluating claims based on collected data and documentation

• Handling communication with customers and internal stakeholders

• Raising orders, replacements and credit notes

• Maintaining and improving internal guidelines and processes

• Ensuring consistent and structured case handling

• Ad hoc administrative tasks

Your profile

• You are mature and bring a professional and calm approach to your work

• You have a strong sense of ownership and a “can do” attitude

• You are able to work independently and make balanced decisions

• You bring a calm, pragmatic and solution-driven approach to all customer interactions

• You bring a curious and investigative mindset, focused on understanding and documenting the cause behind each case

• You are a whiz in systems and comfortable bouncing between different IT systems

• You have strong communication skills and are fluent in English (written and oral)

• Experience within the furniture industry is an advantage, but not a requirement — the right attitude and mindset are what matter most

• Bonus if you are fluent in German or Danish

What we offer?

• Full time job - 37 hours a week, with the opportunity to work from home 1 day a week

• A great work environment, characterized by entrepreneurial spirit, openness, responsibility and a sympathetic team-minded approach to problem-solving

• Insight in the furniture industry and a general business understanding

• Fun and energetic office with many social events to hang out with colleagues (Company Parties, Department Dinners, etc)

You will be working out of our office in Østergade 36, Copenhagen K.

Start date: as soon as possible.

Who We Hire?

At Muuto, our mission is to deliver new perspectives on Scandinavian design. We are an international team of ambitious and passionate people - all driven by the desire to expand on the Scandinavian design tradition with a forward-looking, creative and honest approach. We are looking for qualified applicants representing a wide range of backgrounds and abilities who share this same mindset. Individuals who wish to actively contribute and bring their opinion to the table. Individuals who would like to bring a wealth of new perspectives to our company.  

That is why we are always keen to hear from talented people who wish to join our company - regardless of gender identity, age, sexual orientation, ethnicity, racial identity, religious belief and disability status. We are committed to equal opportunity employment.  

To learn more about Muuto, our products and designers, please visit www.muuto.com

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.